#1 most frequent
United States of America
70.2%1,833 installations of 2,612
What is LogRocket?
Modern Frontend Monitoring and Product Analytics
LogRocket combines session replay, performance monitoring, and product analytics, to enable software teams to create the ideal product experience.
LogRocket combines session replay, performance monitoring, and product analytics, to enable software teams to create the ideal product experience.
Categories & Use Cases
Media
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Screenshot of See a pixel-perfect recreation of a user session including the technical telemetry to help fix bugs faster
Who Buys & Uses LogRocket
#2 most frequent
Canada
4.0%104 installations of 2,612
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
3.7%97 installations of 2,612
Great addition to support
Use Cases and Deployment Scope
Mainly utilised to debug issues for users before having to escalate to engineering. It helps me dig deep into the users point of view which is incredibly valuable in figuring out what the issue is.
Similarly, if an issue has been raised it's such a nice touch to send a copy of the session to the devs so they can see for themselves.
Similarly, if an issue has been raised it's such a nice touch to send a copy of the session to the devs so they can see for themselves.
Pros
- enhances the customer support journey
- allows non-techy personnel like myself to dive into customer issues
Cons
- It's a shame recordings are capped to the previous month, but I believe this might be due to the plan we're on?
- Cropping sessions could be simplified I think - particularly the cropping tool's design
Most Important Features
- Link sharing
- dev options / view to pinpoint when an error happened
Return on Investment
- None
Other Software Used
Trello, Jira Work Management, Vimeo
