1. Home
  2. Nonprofit Fundraising Software
  3. Blackbaud Luminate Online Reviews
  4. User Review of Blackbaud Luminate Online
Happy Team Raiser user
Updated May 22, 2018

Happy Team Raiser user

Lena Trubnikova | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate TeamRaiser

Overall Satisfaction with Luminate

We have been using TeamRaiser for the last 3 + years. All departments of the organization use it. It is used for peer-to-peer fundraising, sending coaching emails, generating reports.
  • Peer to peer fundraising
  • Coaching emails
  • Tax receipting
  • Organizational records
  • Organizational gifts
  • Integration with RE - not all LO information gets recorded in RE
We have previously used Donor Drive which is also an application created for the non-profit sector.
We find Luminate Online robust and it serves our needs well. Integration with RE needs more work as sometimes some gifts are dropped during integration which makes reconciliation difficult. Adding a better organizational gift functionality would also help a lot. In general, TeamRaiser is a great peer-to-peer fundraising tool.

Configuring Luminate

It is configurable, but I find navigating to the different areas to configure cumbersome. I have to recall how and where I configured the setting the last time. Also, the configuration under Settings, need to be organized better and more user and click-friendly. There must be a way to have a central place where one could go to for help and find links that go directly where one can configure the specific feature.

Luminate Support

most of the time support at LO solves the issues at hand. Sometime it takes them a week or more but for the regular questions it is ok.