Overall Satisfaction with M-Files
M-Files has been an instrumental tool for our organization to stream line our manufacturing operations, quality control systems and corporate functions. After implementing M-Files, visibility to key information has been moved from a paper system to M-Files which has allowed our company to make real time business decisions.
- The integration of M-Files into our ERP system is very powerful in overlaying our buisness processes on to the functionality of M-Files.
- Customization has also proved to be valuable to our organization as our team demanded a system that could to modified to fit the way we run our business.
- The user interface is good, but as we bring new employees on board it takes time for them to learn the layout and features.
- We have been able to reduce the time our employees handle and process physical paperwork. In one area of our business we have realized a 35% reduction in time required to process documents. This has allowed our employees to focus on strategic activities.
- M-Files is being used to manage our entire customer documentation process. Customer service has improved dramatically in getting documents to the customer quickly.
Anyone considering an Enterprise Content Management (ECM) solution, should interface with their entire team to gather the requirements of each business stakeholder. This we found was the most important part of the selection process. It was identified that the ability of M-Files to intregate with our ERP system was a critical requirement.