An affordable and underestimated ECM platform
August 09, 2019

An affordable and underestimated ECM platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with M‑Files

We implemented M-Files for various customers after looking for a more cost-effective ECM platform than OnBase or Perceptive for some of our leaner customers. M-Files was relatively new to us but after evaluating the software and the direction it was headed we decided to implement it and it had the functionality we were looking for at a fraction of the cost of the competitors. As an ECM platform, it helped reduce the number of shared folders, spreadsheets, inconsistent Sharepoint usage, and other things that often come from a company trying to collaborate and share information while making it easy to recall and find that information in the future.
  • Very easy to recall, identify, and locate related information.
  • The interface is modern and slick, making the learning curve much lower for new users.
  • Installation and support are top-notch and administrating the platform will be familiar to regular system administrators.
  • The workflow engine, while powerful, does not contain many advanced features but they are in the roadmap.
  • This is nothing against M-Files, but it is a relatively new ECM platform so adoption and user community is not where more mature platforms are.
  • The interface is nice looking and easy to use but could use a bit more polish so it does not feel like too "new" of a product.
  • With any ECM platform, sharing and accountability of information is now possible.
  • The time spent trying to find current information has been reduced and sped up productivity.
  • User acceptance and training is minimal but still a concern that impacts the business.
We have not undertaken any integration with other platforms and instead use it as a sole location for electronic data for companies.
We have utilized Active Directory SSO with this platform as well as configuring user groups to effectively silo and manage information within the platform. We are investigating data encryption but have not yet utilized the feature.
While we have not had to utilize M-Files features for an audit yet it does contain the capability to show the lifecycle of a document including who has viewed, modified, printed, or deleted it. Reports of this nature with that amount of detail go a long way towards ensuring the platform or business passes an audit.
  • Box
  • Sharepoint
  • Kofax
We have not integrated the platform with other third-party platforms yet but are investigating the use of CMIS standards to the integration with SharePoint as well as how we can implement direct importing through folder structures and documents that also integrating with Kofax TotalAgility.
M-Files is a great ECM platform that has many of the bells and whistles companies are looking for for a casual and easy to use enterprise content system.
M-Files would be a perfect ECM platform for a company looking for a reasonably priced, easy to deploy product. Companies looking at Alfresco or SharePoint would definitely benefit from looking at M-Files as well.

M‑Files Feature Ratings