Item: Mailtrack
Rating: 1
Author: Chris Murdock

Overall Satisfaction with MailTrack

Use Cases and Deployment Scope

It was being used to track when business emails were being opened. This is very useful for keeping in touch with clients for project management and following up on leads. MailTrack offers a very clear and simple way to see this information right within Gmail. I was briefly using a paid version of the software.

Pros and Cons

Pros

It has a clear and very simple way of displaying within Gmail (it didn't work for me, for whatever reason though)

Cons

For whatever reason, this didn't work on my computer. Not the point of this review though, I know sometimes things don't work and that's OK. I tried to get a refund (within 30 days and within their terms), which was almost impossible. After emailing their refund address 4 times and no response, I tried messaging their Facebook to request a refund. I was told to try reinstalling it and the request pawned off... and follow up messages ignored. I emailed their feedback email address and also ignored. I even opened a ticket within the PayPal resolution centre which was also ignored.Funnily enough, when escalated to a claim on PayPal, they resolved it within a couple of hours.
DO NOT give these people your money. They do not honor their agreement and will do anything to avoid it. Terrible.

Return on Investment

Negative. Just stress, hassle, and wasted time.

Alternatives Considered

YesWare and ToutApp. Both great alternatives. ToutApp is what I'm using now and I can't recommend it highly enough.

Other Software Used

Pipedrive, Proposify, ToutApp

Likelihood to Recommend

Useful for tracking whether your emails have been opened. Easily viewed within your Gmail. Will very clearly show when an email has been opened.

Comments

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Verified User
commented 8 years ago
WHICH MailTrack? Mailtrack.io, or Mailtrack.me (the spammers)?
Chris Murdock
commented 8 years ago
Mailtrack.io I don't doubt the quality of their software when it works (it looks great). But if you ever need a refund... this is a company without integrity that doesn't value their own agreements and will try to steal your money.
- Eduardo Manchon
  commented 7 years ago
  Sorry Chris about that and the late reply. We do refunds normally, so I apologize for our lack of support. I was not able to find your registered email to do it directly. Can you please contact me at eduardo AT mailtrack.io so I can fix this? Thank and sorry again.
- Katherine bush
  commented 7 years ago
  I am also having problems. Very first day problems and got a response...Only been about 3 days and more problems doesn't even show anything tracked emailed 6 times now that they have my money and it cleared the bank they are done with me.
- Jay Yang
  commented 7 years ago
  Eduardo, I sent you an email about this issue and I could see that you had read my email through Mailtrack. And you haven't said a word about whether you are gonna take care of it or not. You just ignored your customer again. U could have sent me a single sentence at least. I know taking money back from your pocket sucks but I sent refund request in about 10mintues I paid since it was a genuine mistake lol...Hope you are more serious about customer service. I guess I have to go through Paypal resolution and let more people know about this situation on Reddit.
Jay Yang
commented 7 years ago
Mailtrack absolutely doesn't give a shit about customer service. Eduardo, I sent you an email about this issue and I could see that you had read my email through Mailtrack lol. And you haven't said a word about whether you are gonna take care of it or not. You just ignored your customer again. U could have sent me a single sentence at least. I know taking money back from your pocket sucks but I sent refund request in about 10mintues I paid since it was a genuine mistake lol...Hope you are more serious about customer service. I guess I have to go through Paypal resolution and let more people know about this situation on Reddit. Don't ever pay for them people.
- Jack Abbott
  commented 7 years ago
  Hi Jay, I'm sorry if you had a bad experience with our customer service. As we explained in our reply to your mail, if you contact our support team during our support hours (Mon-Fri, 9am-2am CET), particularly if it concerns a refund, you will almost certainly receive a response!

Bad experience. Warning!