Makesbridge- One Of Your Good Choice
January 22, 2016

Makesbridge- One Of Your Good Choice

Cymon Tan | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Overall Satisfaction with Makesbridge

We use the Makesbridge CRM platform for our e-newsletters to connect with our clients around the world.

We are a small firm and we don't own our server for our automated email delivering system. Although the price is not considered cheap for us it is still acceptable. Makesbridge is one of our choices after surveying a few ECM providers. Makesbridge provide us everything for creating our newsletter, email tracking and analysis which help us to monitor our send results.

I able to speak with Junaid, he knows his own product very well and he never disappointed me. Junaid is very patient in explaining their service and provides support, even late night due to a different time zone, which some other sales personal don't do.
  • Great support and fast response from their support team. Anytime I have a question, they always go above and beyond and make sure everything is taken care of.
  • Platform is easy to use once familiar with it. A lot of functions that we can play with.
  • Autobots are awesome to tell us who our emails and website are engaging.
  • Some difficulty in navigating through the templates, more tools and user friendly ways for creating an e-campaign.
  • HTML Part: I not sure why but the wording and color always change or is different after using the HTML editor. The words are not arranged in accordance and do not all tie together. I have to use another way to generate the HTML and paste it in makesbridge. Maybe they can check into this.
  • The numbers showing each data [point] you have uploaded is not a tally. It will not automatically change and we don't know how much data is left. We;re not sure how much data we have selected.
  • Cannot amend the leads directly in the platform.
  • Good customer service and allows us to use our leads without much restriction.
  • Price still considered quite high for a very small business like us.
Good support that makes me feel comfortable talking with them and trying their service.
Well, Makesbridge provides fast response and good support from their support team. Everything in their platform is fine; just maybe need more user friendly ways to create templates or HTML. Once you click return error, you will need to redo your template again.

Makesbridge Feature Ratings

WYSIWYG email editor
6
Dynamic content
8
Ability to test dynamic content
8
Landing pages
7
A/B testing
8
Mobile optimization
6
Email deliverability reporting
7
List management
5
Triggered drip sequences
7
Lead nurturing
7
Lead scoring and grading
5
Data quality management
7
Automated sales alerts and tasks
7
Calendaring
5
Event/webinar marketing
8
Social sharing and campaigns
8
Dashboards
5
Standard reports
8
Custom reports
8
API
7
Role-based workflow & approvals
7
Customizability
4
Integration with Salesforce.com
7