The best tool to protect against Ransomware, Malware and Spyware
November 21, 2020

The best tool to protect against Ransomware, Malware and Spyware

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Malwarebytes Endpoint Protection

We have been using Malwarebytes for 4 years across our whole organization. Nowadays, ransomware, spyware, and malware are a big threat. Being in an engineering consulting business, our users are bombarded with so many emails every day, sometimes with phishing links. It became so important for us to protect ourselves from these types of attacks, so we decided to buy Malwarebytes. Since then, it is doing an excellent job.

Pros

  • The biggest plus with this software is that you can manage all the clients from a management console. You can push the install/updates through it. If the client cannot connect to the management console, then it will update directly from their website. This means you are always up to date and protected.
  • The software on the client machine has very low overhead so it doesn't affect the performance.
  • You can create policies based on the types of users or by the department. You can customize these policies so it will let you micro-manage the clients.

Cons

  • When you push install to clients, sometimes it will fail with generic errors, and it's hard to find out what is the cause of failure. Fortunately, it doesn't require too many changes on the client-side but it takes time to figure it out.
  • When we bought it, we had an option to buy it with email support or phone support. The phone support was very high priced, so we ended up buying email support. when we experience any issues, it takes a long time to get a resolution. Fortunately, we haven't used their support much.
  • It had a few incidents with false calls. We are using software that generates reports in MS Word format. The software will call Word to open with a report, but the anti-exploit will consider this as a threat and will block the function. You can put Word in an exception but it won't protect Word from a real exploit in the future.
  • The software is pricey, but it protects you from ransomware so considering the downtime if you ever get any ransomware, the price pays it off.
FortiClient is very good software, but it's more of a anti-virus software. We have used Symantec but it has so many issues, and the list is long.
The software is very easy to manage. In 4 years, we hardly have experienced any issues. It simply works.
As I mentioned, we have only email support. Their phone support was very expensive. If we ever have any issues, we have to email them and wait for their response. In most cases, I have figured out the issue on my own. The software is very stable so we haven't used their support much.

Do you think ThreatDown, powered by Malwarebytes delivers good value for the price?

Yes

Are you happy with ThreatDown, powered by Malwarebytes's feature set?

Yes

Did ThreatDown, powered by Malwarebytes live up to sales and marketing promises?

Yes

Did implementation of ThreatDown, powered by Malwarebytes go as expected?

Yes

Would you buy ThreatDown, powered by Malwarebytes again?

Yes

This software is doing an excellent job. The management console and low overhead on the end-user computer is a big plus. You can buy the licenses in packs. The software is a bit pricey, so if you are on a tight budget then you need to look for a different solution.

ThreatDown, powered by Malwarebytes Feature Ratings

Endpoint Security
8.9
Anti-Exploit Technology
8
Endpoint Detection and Response (EDR)
9
Centralized Management
10
Hybrid Deployment Support
7
Infection Remediation
9
Vulnerability Management
9
Malware Detection
10

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