Swiss Army Knife with a bit of rusty tools

We manage all of our endpoints in Intune, but use ManageEngine Endpoint Central to do what Intune cannot. Mostly it is easy deployment of software where there are some nice features that makes deployment more simple than Intune. Besides software deployment, we also use it for updates,browser control and MDM for a few android handscanners.

The product gives a nice overview over devices, their inventory and a way to manage endpoints. Things like being able to access file manager, task manager, registry and other tools remotely without having to connect to the users computer is a big plus.

However, in my opinion, this product really falls short when it comes to remote connection. In my experience, the remote connection tool is slow, laggy and often disconnects. The chat opens in a seperate window and times out after a few minutes without any way to increase the timeout. It gets the job done in a pinch, but, in my opinion, other products like TeamViewer, AnyDesk and even Zoho Assist is a much more enjoyable experience.

In my experience, Support seems to not be able to solve this mystery. So we have not pursued a solution any further than spending a lot of time on troubleshooting.

I think the support is okayish. Quick response over chat, but, in my experience, a resolution often takes a lot of time. In my opinion, updates are a huge hassle and requires the application to be stopped and the application to be manually downloaded and installed. When support asks for logs, they need to be manually exported from the logs folder on the server, zipped and sent to support.