Item: ManageEngine Endpoint Central
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

ManageEngine Endpoint Central is used by us to centralise patch management and remote support for the organisation. It also helps us clarify asset management and gives us another place where we can cross check assets. We also use the software to push out applications to the endpoints so that the helpdesk can quickly remotely install an application from the server. ManageEngine Endpoint Central is on a locally hosted virtual machine and is protected by a DMZ secure server that handles all traffic to and from the on-premise machine. We aim to go into the cloud next year as this will simplify our approach.

Pros and Cons

Patch Management
Remote Support assistance
Application rollout

Reporting is not perfect but just adequate
Remote tools are OK but are overshadowed by Microsoft Powertoys
Little use of AI in the product which is disappointing in todays age

Return on Investment

Our security posture is easy to see and act upon as you have a single place to look at all machines vulnerabilities. This helps us when it comes to security audits as we are able to demonstrate the value of the application.
Remote support is inbuilt and easy to use as you can just hop onto any agented machine and control it directly without asking for codes or getting people to visit a specific website.
We were able to mass install various applications to client machines over the years and the time and cost saved by not having to visit remote machines in different countries has proved invaluable.

Alternatives Considered

NinjaOne

We chose ManageEngine Endpoint Central primarily on cost and usability. The support from the account managers at ManageEngine Endpoint Central has also been fantastic. NinjaOne came out a lot more expensive and in terms of usability was not as well received by our Agents when we tested it out with them. I am not sure about the level of support from NinjaOne as we did not test this out in the evaluation.

Key Insights

Do you think ManageEngine Endpoint Central delivers good value for the price?

Yes

Are you happy with ManageEngine Endpoint Central's feature set?

Yes

Did ManageEngine Endpoint Central live up to sales and marketing promises?

Yes

Did implementation of ManageEngine Endpoint Central go as expected?

Yes

Would you buy ManageEngine Endpoint Central again?

Yes

Other Software Used

Slack, Freshservice, Sophos Central Device Encryption

Likelihood to Recommend

ManageEngine Endpoint Central is fantastic for a set and forget patching tool. This is great for the Windows clients that we have and provides good reporting and ensures machines are kept up to date and gives us good reporting on which machines are vulnerable in our organisation. Linux machines are not as well handled due to the multiple flavours of Linux that are out there. ManageEngine Endpoint Central only manages specific versions of Mac and Linux so it is best to check compatability ahead of time.

Support Rating

The support is managed from India and the Agents handling the queries have been great for the most part. They have definitely had good product experience and can talk in depth about ManageEngine Endpoint Central.

ManageEngine Endpoint Central Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Immediate help available Quick Initial Response	Poor followup

Premium Support

We did not purchase premium support.

ManageEngine Endpoint Central - Easy to use and great value for money

Overall Satisfaction with ManageEngine Endpoint Central