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Good affordable solution for smaller businesses.
December 27, 2022

Good affordable solution for smaller businesses.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ManageEngine OpManager

We use this product for IP management, network equipment overviews, automation, alerting and reporting.
  • IP Management
  • Inventory Management
  • Network Management
  • Network Rack Views
  • Default menus include upcharge features that aren't usable
  • Alerts are obnoxious at times for things you can't disable (ipv6)
  • Daily reminder for feature setups
  • Button for other purchasable software that you can't remove.
  • IPAM
  • Network Equipment Management
  • Reporting Tools
  • Saves lots of time with reporting with audits
  • Easy view of our current information at a glance for technicians
I think for the price this product offers much more. Maybe not as pretty but certainly is feature rich with the ability to add and manage multiple device brands (Cisco, Cisco Meraki, Fortinet, Palo) in an easy to use and very customizable interface. You can get as deep as you want in terms of integration from the ability to make changes to your devices through the interface to just reporting, viewing, or alerting on devices. The IPAM interface has the ability to customize tons of fields to make sure what is going on a static port is noted to perfection, or just have a dns entry pull what it can. Port history and port views are incredibly helpful in our environment. Has the ability to build your server racks and build network diagrams which works well and let me give my Visio license to someone else. This product has pretty much anything you could need, the support is good, they update the software regularly, has MFA which shouldn't need to be said but some of the products we looked at don't. Other than the minor annoyances of this product, its overall a very good value and works well.

Do you think ManageEngine OpManager delivers good value for the price?

Yes

Are you happy with ManageEngine OpManager's feature set?

Yes

Did ManageEngine OpManager live up to sales and marketing promises?

Yes

Did implementation of ManageEngine OpManager go as expected?

Yes

Would you buy ManageEngine OpManager again?

Yes

This software is well suited for a small to mid-size businesses that need a good all in one network solution. Being able to have a good network overview that is customizable in almost any aspect is very nice. The IPAM system is great, can report on all network devices and has many built in, with others having templates readily available on their site. It's easy to manage and setup and user administration is easy and you can give your employees only the access they need.

ManageEngine OpManager Feature Ratings

Network Performance Monitoring
8.5
Automated network device discovery
10
Network monitoring
10
Baseline threshold calculation
8
Alerts
10
Network capacity planning
5
Packet capture analysis
7
Network mapping
8
Customizable reports
10
Wireless infrastructure monitoring
8
Hardware health monitoring
9

Using ManageEngine OpManager

6 - IT Management, System Administration, System Technicians.
  • IPAM
  • Network Managment
  • Reporting
  • Network Diagrams creation
  • Rack Diagram creation
  • Integrating servers into system
  • Integrating Printers into system
This product works very well for our organization, and it would be hard to not have a tool like this going forward.

ManageEngine OpManager Support

The support is generally good with options of live chat, e-mail, or call-in support. Support inquires via e-mail are responded to quickly and they are good about remoting in to assist if it should come to this without having to jump through hoops.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
No, we have the normal support offered for this application.
We had issues with our reporting history for the IPAM module retaining the history. Opened a chat request and as they were unable to help escalated the ticket. A day later we had a remote session going and they worked for an hour to get this component working again correctly.

Using ManageEngine OpManager

The software is easy to use if not a little to menu heavy.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The IPAM system is incredibly easy to use.
  • Easy setup and administration.
  • Locating some networking settings can be cumbersome at first
  • To many menu options.
Yes, but I don't use it