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ManageEngine Remote Access Plus

Score6.8 out of 10

10 Reviews and Ratings

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What is ManageEngine Remote Access Plus?

Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake on LAN, remote shutdown and precise reporting system, which enables users to seamlessly access and rescue computers at lightning speed.

According to the vendor key features and business benefits include:

  1. An intuitive interface that is easy to set up and easy to use.

  2. Multi platform support to troubleshoot Windows, Mac, Linux at once.

  3. GDPR, HIPAA, PCI and trade practise ready remote control.

  4. Voice, video and text chat support for clear communication channels

  5. Access computers connected to multiple monitors and track sessions by recording them.

  6. Monitor users by shadowing remote sessions.

  7. Tweak computer settings with over 12 diagnostic tools at the comfort of your desk.

  8. 256 bit AES encryption, role based access control and two-factor authentication.

  9. Wake computers on LAN and remote shutdown to optimize production costs.

  10. Gain granular control over network computers with audit-ready logs and real-time reporting.

Categories & Use Cases

Media

Screenshot of One tap access to remote computers, with over 12 diagnostic tools
Screenshot of Seamlessly control multiple monitors connected to remote computers
Screenshot of Integrated tools to perform administrative tasks in just clicks
Screenshot of Perceive audit-ready and real-time reports

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Screenshot of One tap access to remote computers, with over 12 diagnostic tools

Key Features

Learn about the best (and worst!) features ManageEngine Remote Access Plus has to offer, as determined by TrustRadius' reviewers.
Based on 10 ratings of ManageEngine Remote Access Plus's features
View all features

Top Performing Features

  • Over-the-Internet remote session

    Establish secure remote connection with computers outside the network firewall.

    Category average: 9.4

  • Secure remote access with Smart Card authentication

    Establish secure remote connection via Smart Card authentication and Smart Card logon.

    Category average: 7.6

  • Access to sleeping/powered-off computers

    Remote access and troubleshooting of out-of-band computers.

    Category average: 6.4

Areas for Improvement

  • Instant message

    Ability for administrator to communicate via instant message with remote user.

    Category average: 8

  • File transfer

    Securely exchange files with remote computer without having to use email or FTP.

    Category average: 8.5

  • Session record

    Ability to record session for training purposes.

    Category average: 7.9

Reviews

What users are saying about ManageEngine Remote Access Plus.
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RAP is a good alternative to conventional platforms.

Incentivized
Gabriel Castaeda
TI Infraestructure leader in Information Technology at Higuera Escalante (501-1000 employees employees)

Use Cases and Deployment Scope

In our organization, we use RAP for remote technical support to internal clients and to control remote access for external providers, who previously used TeamViewer and AnyDesk without oversight. Having RAP on an on-premises server gives us greater control over users and an additional layer of security, It also allows us to perform various functions without having to access the user's endpoint, thus avoiding interrupting their work.

Pros

  • easy to use and set up
  • It allows tasks to be performed in the background, without the user noticing.
  • allow on-premise installation
  • the way in which teams can be organized

Cons

  • The mobile app is not very functional and causes a lot of problems.
  • The bandwidth it consumes on each connection is a lot.
  • It consumes too much RAM during connection.
  • The keyboard, and basic functions like pasting or transferring files are more complicated.

Return on Investment

  • It allows for improved technical support response times.
  • It minimizes downtime for end users, allowing them to be more productive.
  • Allowing access to external clients, improving access controls and security.

Usability

Alternatives Considered

AnyViewer, Splashtop and Zoho Assist

Other Software Used

Sophos Intercept X, Zabbix, Google Workspace

Great bang for your buck! An essential technician tool

Incentivized
James Walker
Technical Services Manager in Information Technology at Diatec (51-200 employees employees)

Use Cases and Deployment Scope

We use Remote Access Plus to easily allow us to connect to remote desktops therefore we have the ability to quickly troubleshoot and see the issues as the user sees them. It's a seamless to use product that works well straight out of the box. Integration with other systems is not difficult and the interface is quite intuitive.

Pros

  • File transfer to and from remote client
  • Screenshot of desktop
  • Ease of user interface

Cons

  • Share multiple desktops at the same time

Most Important Features

  • Ease of use
  • Straightforward deployment
  • File and folder transfer

Return on Investment

  • Reduced our technicians time to troubleshoot issues
  • Central point for ease of access
  • Remote patching saves us so much time

Alternatives Considered

LogMeIn Pro and ConnectWise Automate

Other Software Used

LogMeIn Pro, ConnectWise Automate, SolarWinds Dameware Remote Support (DRS)

ManageEngine Remote Access Plus: The best remote desktop software

Incentivized
Verified User
Engineer in Engineering (10,001+ employees employees)

Use Cases and Deployment Scope

ManageEngine Remote Access Plus is the best tool that we have encountered. The best part about ManageEngine Remote Access Plus is that it supports Windows, Mac and Linux-based operating system hence it is the perfect choice for the organization. Through a single software, admin is able to control and take remote of every computer of the organization. We are using it to get the complete inventory of the hardware and software installed on the system. It provides complete control features like we can share file over remote system, copy and paste something from one system to another, and drag and drop the files hence it make it easy for troubleshooting the remote computer. Our admin can easily control the remote support and support them over voice, video, or text support. We are also able to access the remote registry of the end machine, we can do command execution on power shell and command prompt with admin level privilege. So, in a nutshell we can completely manage the endpoint and do the troubleshooting if required remotely and we can have complete report for audit and reporting purposes.

Pros

  • It is embedded with great features like voice support, video assistance, and even text support, which provides a great user experience.
  • It provides features like remotely shut down the end system, renaming the endpoints, full list of applications running, process use, memory consumption, disk usage which are very beneficial.
  • We can even uninstall unwanted applications, delete malicious files, kill heavily used process, modify registry values.
  • It helps in to keep track of windows event that occurs in the system, it also provides report in desired format.

Cons

  • It is an agent based solution which is a major disadvantage. We can not control the system which do not have agent installed on them. Hence this is a disadvantage. Even installing agent is a big task in a large organization.
  • Till the agent are not installed on every system we can not have full control over the organization network. Agent deployment takes time hence we can utilize the product with its full efficiency.
  • The pricing is very high, and it goes on increasing as we add more technician and endpoints.
  • The connection gets drop sometime while controlling in new release because it contains some bugs. We also need to have proper bandwidth for using it smoothly.
  • The implementation and deployment takes time and needs proper support from vendor. Sufficient documentation are also not available.

Most Important Features

  • The controlling feature of this tool is incredible as we can have complete control over the remote system with admin level privilege, and we can execute the command of our need, we can install/uninstall the application according to the organization need which helps in making the endpoint compliant.
  • It helps in maintaining the proper inventory of all the application, process running the environment, and we can even generate report which helps in auditing.
  • We are able to control the system even without going to that system which saves time and effort. It helps in sharing the files remotely by simply drag and drop technique.

Return on Investment

  • This solution helps to attain great profit. As it saves money because engineers do not need to be physically present over the location and everything he can do remotely. So it saves time, money, and effort which is a big profit for any organization.
  • The ROI is 60 percent currently because the agent is not installed on every system hence we can utilize it in full phased manner. This is the only negative impact.
  • It helps an employee to be more productive as it save the travel time because every thing can be done remotely hence it saves the time of admin, technician, and the end-user.

Alternatives Considered

AnyDesk, ASG-Remote Desktop and Avast Business Remote Control

Other Software Used

Forescout Continuum, Skybox Security, Fortinet FortiGate

An invaluable tool for networked environments with multiple users and devices.

Incentivized
Verified User
Administrator in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We have about 150 users and more than 300 PC's laptops and servers. Some users are working remotely from home. The tool is mainly used to connect to all these computers remotely for troubleshooting and user support, as well as for installing 3rd party tools with admin privileges.
Additionally, we use it occasionally to wake up computers from sleep, restart PC's and servers and for power off devices on the network remotely.

Pros

  • Easy remote accces and control
  • File transfer (silent too)
  • Installations of 3rd party software with admin privileges

Cons

  • Sometimes the initial connection takes a long time. Rarely it fails and we have to retry.

Most Important Features

  • Remote control

Return on Investment

  • Saves time and money.

Alternatives Considered

Microsoft Remote Desktop Connection Manager (RDCMan)

Can be a good product if you consider the price.

Incentivized
Verified User
Manager in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

IT team is using Manage Engine Remote Access tool to provide support to company employees when this is requested.
The tools is easy to use with simple intuitve interface.
It has different configurations and settings and can be configured as per company's policies.
Hower you should consider that certain functionalities depend of the version you use and yor license.

Pros

  • Working with multiple screens
  • Run different tools
  • Find and filter computers

Cons

  • Product support
  • On-Prem version has limitations on connection

Most Important Features

  • Remote tool
  • Ability to run remotely commands

Return on Investment

  • Helps a lot with remote support
  • Bad product support

Alternatives Considered

TeamViewer and Splashtop

Other Software Used

ManageEngine Endpoint Central, Microsoft Endpoint Manager (Microsoft Intune + SCCM), FortiAnalyzer

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