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ManageEngine Remote Access Plus

ManageEngine Remote Access Plus

Overview

What is ManageEngine Remote Access Plus?

Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake…

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Recent Reviews
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Popular Features

View all 11 features
  • Screen sharing (6)
    8.7
    87%
  • File transfer (6)
    8.2
    82%
  • Instant message (6)
    7.5
    75%
  • Access to sleeping/powered-off computers (6)
    7.5
    75%
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Pricing

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Standard

95$

On Premise
access for 5 techs and 50 computers billed annually

Professional

145$

On Premise
access for 5 techs and 50 computers billed annually

Standard

200$

Cloud
access for 5 techs and 50 computers billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.manageengine.com/remote…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.9
Avg 8.3
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Product Details

What is ManageEngine Remote Access Plus?

Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake on LAN, remote shutdown and precise reporting system, which enables users to seamlessly access and rescue computers at lightning speed.

According to the vendor key features and business benefits include:

  1. An intuitive interface that is easy to set up and easy to use.

  2. Multi platform support to troubleshoot Windows, Mac, Linux at once.

  3. GDPR, HIPAA, PCI and trade practise ready remote control.

  4. Voice, video and text chat support for clear communication channels

  5. Access computers connected to multiple monitors and track sessions by recording them.

  6. Monitor users by shadowing remote sessions.

  7. Tweak computer settings with over 12 diagnostic tools at the comfort of your desk.

  8. 256 bit AES encryption, role based access control and two-factor authentication.

  9. Wake computers on LAN and remote shutdown to optimize production costs.

  10. Gain granular control over network computers with audit-ready logs and real-time reporting.

ManageEngine Remote Access Plus Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

ManageEngine Remote Access Plus Screenshots

Screenshot of One tap access to remote computers, with over 12 diagnostic toolsScreenshot of Seamlessly control multiple monitors connected to remote computersScreenshot of Integrated tools to perform administrative tasks in just clicksScreenshot of Perceive audit-ready and real-time reports

ManageEngine Remote Access Plus Competitors

ManageEngine Remote Access Plus Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

ManageEngine Remote Access Plus Downloadables

Frequently Asked Questions

SolarWinds Dameware Remote Support (DRS), LogMeIn Pro by GoTo, and Goverlan Reach are common alternatives for ManageEngine Remote Access Plus.

Reviewers rate Screen sharing highest, with a score of 8.7.

The most common users of ManageEngine Remote Access Plus are from Mid-sized Companies (51-1,000 employees).

ManageEngine Remote Access Plus Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)25%
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Comparisons

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Reviews and Ratings

(9)

Reviews

(1-6 of 6)
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December 19, 2022

ManageEngine Remote Access Plus: The best remote desktop software

Verified User
Engineer in Engineering
Computer & Network Security Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ManageEngine Remote Access Plus is very well suited in environments which consist hybrid operating system. It supports all types of OS like windows, Mac, and Linux. It helps in taking the remote of system and troubleshoot the m if any problem occurs hence engineers do not need to be physically present on the location for the purpose of solving it. It helps to keep a complete track of endpoints that what application, process is being used. It is not well suited in environment where there is no Active directory or SCCM server because ManageEngine Remote Access Plus need agent to work and deploying agent the environment where Active directory does not exist is a big task. Manually deploying agent on every system is very time taking and need so much of effort.
December 12, 2022

Great for troubleshooting remote user issues

Verified User
Manager in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It has really helped us in troubleshooting end user laptop issues when they are working from home and arent really sure what the issue is. Its a great tool for anyone troubleshooting issues remotely and you can quickly solve them. Just recently a team member used it for a end user that wasn't even sure what the problem was and it was diagnosed and resolved within minutes saving us a ton of time from just talking on the phone.
December 09, 2022

An invaluable tool for networked environments with multiple users and devices.

Verified User
Administrator in Information Technology
Hospital & Health Care Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This tool is ideal in any networked multi user / multi device scenario, where remote access/control/management and user support is needed.
It saves a lot of IT and user time as it limits user issues and down time.
It also saves money on the long run as it allows IT teams to work more efficiently and with more personnel.
December 09, 2022

Great bang for your buck! An essential technician tool

JW
James Walker
Technical Services Manager
Diatec (Information Technology & Services, 51-200 employees)
Score 8 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
If you are looking for a product that allows you to easily manage and remote onto desktop both office and home based then this is the product for you. Easy to set up and easy to use with an intuitive user interface, it makes remote access and troubleshooting much better than some competitor products.
December 08, 2022

Can be a good product if you consider the price.

Verified User
Manager in Information Technology
Chemicals Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I would rather recommend another product if you need robust, good support and reliable product.
The product depends on the license you and also on the infra model you use.
It goes well for remote users just if they are conencted to the VPN.
If not, the support is impossible if you use the onPrem version.
December 08, 2022

Handy Dandy Product

Verified User
Manager in Information Technology
Financial Services Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It meets our needs for remote management of workstations and the ability to push patches and deploy software. Some of the functionality, although it works, could be more streamlined to enhance the experience. It would also be helpful to have more than two people simultaneously review issues so a consensus decision can be made on the outcome.
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