ManageEngine Remote Access Plus Reviews & Ratings 2024

8.7
Screen sharing
(6) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
8.2
File transfer
(6) Ratings
Securely exchange files with remote computer without having to use email or FTP.
7.5
Instant message
(6) Ratings
Ability for administrator to communicate via instant message with remote user.
7.7
Secure remote access with Smart Card authentication
(3) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
7.5
Access to sleeping/powered-off computers
(6) Ratings
Remote access and troubleshooting of out-of-band computers.
8
Over-the-Internet remote session
(6) Ratings
Establish secure remote connection with computers outside the network firewall.
8.3
Remote management of servers & workstations
(6) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
7.8
Centralized management dashboard
(6) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
7.5
Session record
(4) Ratings
Ability to record session for training purposes.
7.3
Monitoring and Alerts
(4) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
8
Multi-platform remote control
(6) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

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Product Details

About
Competitors
Tech Details
Downloadables
FAQs

What is ManageEngine Remote Access Plus?

Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake on LAN, remote shutdown and precise reporting system, which enables users to seamlessly access and rescue computers at lightning speed.

According to the vendor key features and business benefits include:

An intuitive interface that is easy to set up and easy to use.
Multi platform support to troubleshoot Windows, Mac, Linux at once.
GDPR, HIPAA, PCI and trade practise ready remote control.
Voice, video and text chat support for clear communication channels
Access computers connected to multiple monitors and track sessions by recording them.
Monitor users by shadowing remote sessions.
Tweak computer settings with over 12 diagnostic tools at the comfort of your desk.
256 bit AES encryption, role based access control and two-factor authentication.
Wake computers on LAN and remote shutdown to optimize production costs.
Gain granular control over network computers with audit-ready logs and real-time reporting.

ManageEngine Remote Access Plus Features

Show Unsupported Features

Remote Administration Features

Supported: Screen sharing
Supported: File transfer
Supported: Instant message
Supported: Secure remote access with Smart Card authentication
Supported: Access to sleeping/powered-off computers
Supported: Over-the-Internet remote session
Supported: Remote management of servers & workstations
Supported: Centralized management dashboard
Supported: Session record
Supported: Monitoring and Alerts
Supported: Multi-platform remote control

ManageEngine Remote Access Plus Screenshots

Screenshot of One tap access to remote computers, with over 12 diagnostic tools

Screenshot of Seamlessly control multiple monitors connected to remote computers

Screenshot of Integrated tools to perform administrative tasks in just clicks

Screenshot of Perceive audit-ready and real-time reports

ManageEngine Remote Access Plus Competitors

ManageEngine Remote Access Plus Technical Details

Deployment Types	On-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Windows, Linux, Mac
Mobile Application	No

ManageEngine Remote Access Plus Downloadables

Read the Remote Access Plus datasheet

Frequently Asked Questions

SolarWinds Dameware Remote Support (DRS), LogMeIn Pro by GoTo, and Goverlan Reach are common alternatives for ManageEngine Remote Access Plus.

Reviewers rate Screen sharing highest, with a score of 8.7.

The most common users of ManageEngine Remote Access Plus are from Mid-sized Companies (51-1,000 employees).

ManageEngine Remote Access Plus Customer Size Distribution

Consumers	0%
Small Businesses (1-50 employees)	25%
Mid-Size Companies (51-500 employees)	50%
Enterprises (more than 500 employees)	25%

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Reviews and Ratings

(9)

Reviews

(1-5 of 5)

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December 19, 2022

ManageEngine Remote Access Plus: The best remote desktop software

Verified User

Engineer in Engineering

Computer & Network Security Company, 10,001+ employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

ManageEngine Remote Access Plus is the best tool that we have encountered. The best part about ManageEngine Remote Access Plus is that it supports Windows, Mac and Linux-based operating system hence it is the perfect choice for the organization. Through a single software, admin is able to control and take remote of every computer of the organization. We are using it to get the complete inventory of the hardware and software installed on the system. It provides complete control features like we can share file over remote system, copy and paste something from one system to another, and drag and drop the files hence it make it easy for troubleshooting the remote computer. Our admin can easily control the remote support and support them over voice, video, or text support. We are also able to access the remote registry of the end machine, we can do command execution on power shell and command prompt with admin level privilege. So, in a nutshell we can completely manage the endpoint and do the troubleshooting if required remotely and we can have complete report for audit and reporting purposes.

Pros and Cons

It is embedded with great features like voice support, video assistance, and even text support, which provides a great user experience.
It provides features like remotely shut down the end system, renaming the endpoints, full list of applications running, process use, memory consumption, disk usage which are very beneficial.
We can even uninstall unwanted applications, delete malicious files, kill heavily used process, modify registry values.
It helps in to keep track of windows event that occurs in the system, it also provides report in desired format.

It is an agent based solution which is a major disadvantage. We can not control the system which do not have agent installed on them. Hence this is a disadvantage. Even installing agent is a big task in a large organization.
Till the agent are not installed on every system we can not have full control over the organization network. Agent deployment takes time hence we can utilize the product with its full efficiency.
The pricing is very high, and it goes on increasing as we add more technician and endpoints.
The connection gets drop sometime while controlling in new release because it contains some bugs. We also need to have proper bandwidth for using it smoothly.
The implementation and deployment takes time and needs proper support from vendor. Sufficient documentation are also not available.

Likelihood to Recommend

ManageEngine Remote Access Plus is very well suited in environments which consist hybrid operating system. It supports all types of OS like windows, Mac, and Linux. It helps in taking the remote of system and troubleshoot the m if any problem occurs hence engineers do not need to be physically present on the location for the purpose of solving it. It helps to keep a complete track of endpoints that what application, process is being used. It is not well suited in environment where there is no Active directory or SCCM server because ManageEngine Remote Access Plus need agent to work and deploying agent the environment where Active directory does not exist is a big task. Manually deploying agent on every system is very time taking and need so much of effort.

Most Important Features

The controlling feature of this tool is incredible as we can have complete control over the remote system with admin level privilege, and we can execute the command of our need, we can install/uninstall the application according to the organization need which helps in making the endpoint compliant.
It helps in maintaining the proper inventory of all the application, process running the environment, and we can even generate report which helps in auditing.
We are able to control the system even without going to that system which saves time and effort. It helps in sharing the files remotely by simply drag and drop technique.

ManageEngine Remote Access Plus Feature Ratings

Remote Administration (10)

100%

10.0

Screen sharing: 100%
10.0
File transfer: 100%
10.0
Instant message: 100%
10.0
Access to sleeping/powered-off computers: 100%
10.0
Over-the-Internet remote session: 100%
10.0
Remote management of servers & workstations: 100%
10.0
Centralized management dashboard: 100%
10.0
Session record: 100%
10.0
Monitoring and Alerts: 100%
10.0
Multi-platform remote control: 100%
10.0

Return on Investment

This solution helps to attain great profit. As it saves money because engineers do not need to be physically present over the location and everything he can do remotely. So it saves time, money, and effort which is a big profit for any organization.
The ROI is 60 percent currently because the agent is not installed on every system hence we can utilize it in full phased manner. This is the only negative impact.
It helps an employee to be more productive as it save the travel time because every thing can be done remotely hence it saves the time of admin, technician, and the end-user.

Alternatives Considered

AnyDesk, ASG-Remote Desktop and Avast Business Remote Control

The best part about ManageEngine Remote Access Plus is that it supports every operating system which any employee can use like Mac, Linux, or Windows. It is packed with some incredible features for support and troubleshooting like inventory list, drag and drop files, keep track of memory use, process utilization, application installed and provide complete controlling like uninstalling unwanted application, executing command and pushing updates. All these features are hardly present in a single software hence ManageEngine Remote Access Plus is the perfect choice for the organization.

Other Software Used

Forescout Continuum, Skybox Security, Fortinet FortiGate

December 09, 2022

An invaluable tool for networked environments with multiple users and devices.

Verified User

Administrator in Information Technology

Hospital & Health Care Company, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We have about 150 users and more than 300 PC's laptops and servers. Some users are working remotely from home. The tool is mainly used to connect to all these computers remotely for troubleshooting and user support, as well as for installing 3rd party tools with admin privileges.

Additionally, we use it occasionally to wake up computers from sleep, restart PC's and servers and for power off devices on the network remotely.

Pros and Cons

Easy remote accces and control
File transfer (silent too)
Installations of 3rd party software with admin privileges

Sometimes the initial connection takes a long time. Rarely it fails and we have to retry.

Likelihood to Recommend

This tool is ideal in any networked multi user / multi device scenario, where remote access/control/management and user support is needed.

It saves a lot of IT and user time as it limits user issues and down time.

It also saves money on the long run as it allows IT teams to work more efficiently and with more personnel.

Most Important Features

Remote control

ManageEngine Remote Access Plus Feature Ratings

Remote Administration (11)

69.0909090909091%

6.9

Screen sharing: 100%
10.0
File transfer: 100%
10.0
Instant message: 100%
10.0
Secure remote access with Smart Card authentication: N/A
N/A
Access to sleeping/powered-off computers: 70%
7.0
Over-the-Internet remote session: 100%
10.0
Remote management of servers & workstations: 100%
10.0
Centralized management dashboard: 90%
9.0
Session record: N/A
N/A
Monitoring and Alerts: N/A
N/A
Multi-platform remote control: 100%
10.0

Return on Investment

Saves time and money.

Alternatives Considered

Microsoft Remote Desktop Connection Manager (RDCMan)

Remote Access Plus is a lot more user friendly and can easily be used by junior IT staff efficiently.

It is also a lot more powerful with a range of additional features and functions

December 09, 2022

Great bang for your buck! An essential technician tool

James Walker

Technical Services Manager

Diatec (Information Technology & Services, 51-200 employees)

Score 8 out of 10

Vetted Review

Reseller Incentivized

Use Cases and Deployment Scope

We use Remote Access Plus to easily allow us to connect to remote desktops therefore we have the ability to quickly troubleshoot and see the issues as the user sees them. It's a seamless to use product that works well straight out of the box. Integration with other systems is not difficult and the interface is quite intuitive.

Pros and Cons

File transfer to and from remote client
Screenshot of desktop
Ease of user interface

Share multiple desktops at the same time

Likelihood to Recommend

If you are looking for a product that allows you to easily manage and remote onto desktop both office and home based then this is the product for you. Easy to set up and easy to use with an intuitive user interface, it makes remote access and troubleshooting much better than some competitor products.

Most Important Features

Ease of use
Straightforward deployment
File and folder transfer

ManageEngine Remote Access Plus Feature Ratings

Remote Administration (11)

70%

7.0

Screen sharing: 80%
8.0
File transfer: 80%
8.0
Instant message: 50%
5.0
Secure remote access with Smart Card authentication: 80%
8.0
Access to sleeping/powered-off computers: 80%
8.0
Over-the-Internet remote session: 80%
8.0
Remote management of servers & workstations: 60%
6.0
Centralized management dashboard: 70%
7.0
Session record: 70%
7.0
Monitoring and Alerts: 50%
5.0
Multi-platform remote control: 70%
7.0

Return on Investment

Reduced our technicians time to troubleshoot issues
Central point for ease of access
Remote patching saves us so much time

Alternatives Considered

LogMeIn Pro and ConnectWise Automate

Great value for money, reduces the time technicians spend trying to access remote desktops, screenshots allow us to document fixes, the ability to reach multiple platforms is essential and works really well. The ability to transfer files back and forth between the remote desktop allows patching to be achieved easily by our staff.

Other Software Used

LogMeIn Pro, ConnectWise Automate, SolarWinds Dameware Remote Support (DRS)

December 08, 2022

Can be a good product if you consider the price.

Verified User

Manager in Information Technology

Chemicals Company, 501-1000 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

IT team is using Manage Engine Remote Access tool to provide support to company employees when this is requested.
The tools is easy to use with simple intuitve interface.
It has different configurations and settings and can be configured as per company's policies.
Hower you should consider that certain functionalities depend of the version you use and yor license.

Pros and Cons

Working with multiple screens
Run different tools
Find and filter computers

Product support
On-Prem version has limitations on connection

Likelihood to Recommend

I would rather recommend another product if you need robust, good support and reliable product.
The product depends on the license you and also on the infra model you use.
It goes well for remote users just if they are conencted to the VPN.
If not, the support is impossible if you use the onPrem version.

Most Important Features

Remote tool
Ability to run remotely commands

ManageEngine Remote Access Plus Feature Ratings

Remote Administration (11)

50%

5.0

Screen sharing: 80%
8.0
File transfer: 70%
7.0
Instant message: 70%
7.0
Secure remote access with Smart Card authentication: N/A
N/A
Access to sleeping/powered-off computers: 70%
7.0
Over-the-Internet remote session: 50%
5.0
Remote management of servers & workstations: 70%
7.0
Centralized management dashboard: 70%
7.0
Session record: N/A
N/A
Monitoring and Alerts: N/A
N/A
Multi-platform remote control: 70%
7.0

Return on Investment

Helps a lot with remote support
Bad product support

Alternatives Considered

TeamViewer and Splashtop

Manage Engine is a part of a bigger family and this module is just a part of the Endpoint Central which comes as a more advanced product.
Compared to other products, Manage Engine provides a better price but you get for what you pay.
Support team is not always responsive or sometimes inexistent.

Other Software Used

ManageEngine Endpoint Central, Microsoft Endpoint Manager (Microsoft Intune + SCCM), FortiAnalyzer

December 08, 2022

Handy Dandy Product

Verified User

Manager in Information Technology

Financial Services Company, 501-1000 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

We use it to remote into remote user machines to resolve day to day issues.

Pros and Cons

remote control
Patch management
Software distribution

Quicker access to remote systems
Enhanced monitoring tools
Better user management

Likelihood to Recommend

It meets our needs for remote management of workstations and the ability to push patches and deploy software. Some of the functionality, although it works, could be more streamlined to enhance the experience. It would also be helpful to have more than two people simultaneously review issues so a consensus decision can be made on the outcome.