MasterControl- great for multi site companies
October 29, 2024

MasterControl- great for multi site companies

Tracy Berlin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with MasterControl Quality Excellence

Our organization uses many modules within MasterControl. The documents and training modules allowed us to globally harmonize and share documents and training programs without the need to duplicate across multiple platforms. The FBS module allowed us to harmonize and align on the same template format across our sites, so these quality events look the same no matter which site completed the activity. The supplier and audit modules have allowed us to have a global audit team work together and minimize the need to conduct duplicate audits of shared suppliers.

Pros

  • Consistent workflow
  • Shared documents
  • Status visibility

Cons

  • Collaborate workflow cannot be removed
  • Not force dual approvals on password changes
  • Certain special characters cause features to not work
  • Harmonization
  • Streamlined processes
  • Visibility to data
General user experience Is very easy and user friendly. This is especially true with the user experience in docs and training modules. FBS module is good but takes a bit of user experience to feel comfortable. Audit module has a completely different look and feel and is not always intuitive.
ComplianceWire is an excellent eLMS, but did not link to all other elements of an eQMS system. SmartSolve required too much customization which made validation very cumbersome. TrackWise did not have all of the elements of a fully integrated system and was very expensive.

Do you think MasterControl Quality Excellence delivers good value for the price?

Yes

Are you happy with MasterControl Quality Excellence's feature set?

Yes

Did MasterControl Quality Excellence live up to sales and marketing promises?

Yes

Did implementation of MasterControl Quality Excellence go as expected?

Yes

Would you buy MasterControl Quality Excellence again?

Yes

Multiple site organizations work very well with Qx. Harmonization of processes is important to ensure seamless experience for users and to take the most advantage of their VxT tool. Applying too much customizations to out of box tools in Docs and Training can make it more complex during upgrades. Automated workflows simplify user experience.

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