A Great Communication Tool
January 18, 2020

A Great Communication Tool

Travis Brown | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mattermost

We utilize Mattermost as a means of communication between our clients and us. This has provided us with a great platform to stay connected with our customers and allows us to stay up-to-date with everyone. It is very comparable to Slack, but more cost effective when opening up your channel to multiple users outside of our organization.
  • Public and private channels
  • Shared across multiple organizations/domains
  • Really wouldn't change much. This software has really fit our needs.
  • Excellent way to stay connected with clients.
  • Multiple channels allow our team to interact on specific issues.
Mattermost is very comparable to Slack. While Slack is more well-known and has a larger budget for advertising, Mattermost can hold its own. Slack probably has some additional integrations, but for what we were looking for (a quality communication tool) Mattermost was a great solution. This has been a great feature for us to offer to our clients to keep the lines of communication open.
Haven't had a lot of need for their service. However, when we have needed something, they have been very helpful and quick to respond.

Do you think Mattermost delivers good value for the price?

Yes

Are you happy with Mattermost's feature set?

Yes

Did Mattermost live up to sales and marketing promises?

Yes

Did implementation of Mattermost go as expected?

Yes

Would you buy Mattermost again?

Yes

We wanted to have a platform to communicate with clients across the country. We looked at creating a channel in Slack, but the fee to add multiple domains was cost prohibitive. Mattermost is a wonderful solution that allows us to invite anyone from any domain to join our conversation, allowing us to operate efficiently and cost effectively.

Mattermost Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
Not Rated
Search
Not Rated
Visual planning tools
Not Rated
Chat
10
Notifications
9
Discussions
10
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
10
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated