Frustrating tool for workers
July 01, 2019

Frustrating tool for workers

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mavenlink

Mavenlink is used for tracking time and projections. It is used by the Customer Success department mostly, but Sales also uses it. Before Mavenlink, we would spend a variable amount of times on projects and so it was difficult for management to decipher why this was happening. We used to use Salesforce before in order to track updates for all the projects.
  • It allows a lot of customization in regards for projects if you want them to be extremely detailed on tasks
  • Master planning feature gives a great overall view for me planning my projects out
  • The design looks better than Salesforce, color coding certain projects indicating for their statuses
  • Our team has to put all of our project updates in before a certain time before our meeting starts. Very annoying to remember that.
  • Our current process is extremely tedious in regards to marking each task as complete as I work throughout the day. As an engineer, I don't want to be thinking about marking tasks all day, I want to make it as streamlined as possible.
  • Extremely difficult and time-consuming to search for specific projects and tasks. Very frustrating for me as a worker when I need to do it quickly.
  • I'm able to see the amount of time I've spent on a project
  • I'm able to plan out my time marginally better
  • So much of the process is manual that it consumes so much of my time every day
I preferred Salesforce better. In Salesforce, I would have a query view of all my projects on one page that I'd bookmark. Then, I'd update each project when needed (that's 3 clicks, from bookmark, to clicking on project, to description). Mavenlink, it takes so much more. There is such a thing as a query view of all my projects, but that doesn't work. It gives me projects that I wasn't assigned but was just added to it.

Besides SFDC for project updates, I haven't used any other similar software. I've used Workday for timesheet several years ago and didn't remember it being that much of a pain. Mavenlink is pretty average on timesheet's ease of use.
Probably well suited from an analytics perspective for a management team. Asking questions like how many hours have each team member in a project spent in total? Are the hours being spent on certain projects optimal?

From a worker's perspective, it's a nightmare. Every single day I have to go into the timesheet and mark my time. If the project's task is not on there, I have to click "Projects". I have to search for my project. I have to go to the tasks. I have to add the task. Then I have to go back into my timesheet. Then, sometimes I'm not even assigned a project, so I have to ask someone to assign it to me.

It's possible that my company hasn't fully optimized Mavenlink to the point where it's not annoying to workers anymore. But it should just be easier, I don't know how to help there.

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