Item: Maze
Rating: 7
Author: Rupesh Pamaihgari

Overall Satisfaction with Maze

Use Cases and Deployment Scope

We use Maze for testing prototypes for SaaS products that we build. We build hiring automation platform where we have workflow builder an end-end hiring automation builder.
We use Maze to test several interactions like user onboarding, Chameleon flows that we integrate with product.
We use Maze for testing few ambiguous flows where user has to identify specific Call to actions to achieve goal.

Pros and Cons

Pros

Getting right audience for testing
A/B Testing to identify right flows
Figma prodtotype linking is very useful

Cons

Sometimes Maze breaks the responsiveness of our product
Also the analytics is not very useful for us. We do manual walkthrough of products
Few testers that we hire does not read the instructions very well and will abandon the flow

Return on Investment

Churn rate decreased by 15%
New clients - 12
New users - 2.2k

Usability

Maze is easy to use most of the times. It is easy to integrate with Figma, It is easy to find testers worldwide with required filters. Maze gives recorded videos which are helpful in debugging and understanding the problem with flows. A/B testing is easy to add and test. Overall Maze is very easy to use

Alternatives Considered

UserTesting

1. Ease of use - Maze's user experience is very much better than user testing.com
2. Testing Panel - Although Maze's testing panel is not as much quantity as User testing, QUality is quite good for the testers you hire
3. Analytics after testing - Maze gives detailed analytics once the testing is completed
4. AI integration - Maze helps in auto writing questions using AI

Key Insights

Do you think Maze delivers good value for the price?

Not sure

Are you happy with Maze's feature set?

Yes

Did Maze live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Maze go as expected?

Yes

Would you buy Maze again?

Yes

Other Software Used

Figma, Slack, Chameleon

Likelihood to Recommend

Maze is well suited if you are building some complex SaaS products and have very ambiguous flows. If you are designing global product where the flow need to be tested before taking it to development.

Maze is not well suited if you are designing flows that are very obvious and created by some other compitetor where the adoption of product is really good.

Comments

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Maze is Amazing. But there are few hiccups