What's In IT?
September 09, 2021
What's In IT?
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Medallia
It's a survey given to the customers on how the company addressed their needs. It's a very huge help for me, as an account executive, to properly manage each account that's under my bucket. It gives us the opportunity to go back to our customers and fix the issues we may have.
- Survey
- Customer experience management
- Build relationships among customers and business owners
- Consolidation of cases
- ROI
- Less churn
- Keeping the customers
Do you think Medallia delivers good value for the price?
Yes
Are you happy with Medallia's feature set?
Yes
Did Medallia live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Medallia go as expected?
Yes
Would you buy Medallia again?
Yes
Medallia Feature Ratings
Evaluating Medallia and Competitors
- Digital.ai Agility (formerly VersionOne)
Medallia is easier to use and understand.