EASE OF USE
September 01, 2021
EASE OF USE
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Medallia
This is being used across our organization from Sales, Retention, and Technical support. We are able to identify customer pain points and able to attack them by closing the loop in terms of their needs and problems. This is useful because we are able to get the customer's point of view and also keep them talking. We are able to save customers because of Medallia.
- Comments
- How happy they are in a scale
- How likely they are to recommend us in a scale
- Notification to touch base with this customer
- If you can have an option to let customers review through voice so that we can get details on verbatim
- Ease of use where we can locate in one look details that we need
- Helps save the customer from cancelling
Do you think Medallia delivers good value for the price?
Not sure
Are you happy with Medallia's feature set?
Yes
Did Medallia live up to sales and marketing promises?
Yes
Did implementation of Medallia go as expected?
Yes
Would you buy Medallia again?
Yes
Medallia Feature Ratings
Evaluating Medallia and Competitors
Medallia is letting the customer speak from their point of view and their experiences.