Get feedback at the tip of your fingers
September 01, 2021

Get feedback at the tip of your fingers

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Medallia

We currently use [Medallia] to make sure that all our customers are heard. It gives us a clear view of what issues the customers are experiencing and what they need. Feedback gives us the motivation to improve in serving our customers better. Medallia helps us reach this goal by being efficient and being intuitive.
  • Saved filters
  • Dashboard
  • Filtered view
  • Notifications
  • Email
  • Some filters
  • It reduces overall churn
  • Gives customer satisfaction
  • Increase sales

Do you think Medallia delivers good value for the price?


Are you happy with Medallia's feature set?


Did Medallia live up to sales and marketing promises?


Did implementation of Medallia go as expected?


Would you buy Medallia again?


Medallia gives us ease to work on tasks by just looking at the dashboard. You can prioritize certain tasks and issues depending on their score. It is really a great tool to have to get feedback from your customers.

Medallia Feature Ratings

Customer experience dashboard
Customer journey mapping
Churn risk scoring

Using Medallia

Salesforce Lightning Platform (formerly Salesforce App Cloud), RingCentral, NICE CXone (formerly NICE inContact)