MiCloud Connect Review
February 01, 2019

MiCloud Connect Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Onsite

Overall Satisfaction with MiCloud Connect (formerly ShoreTel)

We have been using MiCloud Connect across the whole organization, spanning multiple sites. We use it as a phone system and unified communications. We use work groups for several teams and a good portion of our staff uses the connect desktop software.

Pros

  • Phone system.
  • Call handling.
  • Instant message/conferencing.

Cons

  • Would like a traditional call forward option.
  • Greater analog ports on-premise gear.
  • Good total cost of ownership.
  • Affordable replacement handsets.
  • MiCloud Connect (formerly ShoreTel) and Cisco Unified Communications Manager (Call Manager)
Cost and ease of management are primary benefits over Cisco UCS. Much easier to train up admin staff in creating a new site and deploying gear for MiCloud vs Cisco. Reporting is also simple to run and schedule, enhanced by Brightmetrics.
Great for small to medium-sized business, scales well. Fine for larger organizations too but may want the enterprise contact center.

MiCloud Connect Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
7
User templates
8
Call reports
10
Directory of employee names
6
Answering rules
9
Call recording
8
Call park
10
Call screening
10
Message alerts
8
Video conferencing
7
Audio conferencing
10
Mobile app for iOS
7
Mobile app for Android
7

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