ShoreTel - a great product for any SMB
Updated October 25, 2018

ShoreTel - a great product for any SMB

Justin Stumpf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Sky

Overall Satisfaction with MiCloud Connect

Pros

  • It's easily upgraded when a new version is released.
  • ShoreTel is great with expansion.
  • The SDK was key in deciding on a VoIP solution.

Cons

  • Newer versions are slightly behind the times in supporting things like Office, and 64bit OS.
  • I'd have to guess, but at least 100%
Cisco Call Manager.

Using MiCloud Connect

  • Total calling ability for the whole company, and at a great price.
  • The SDK allows for integration with our custom CRM.
We're heavily invested, and have a great overall happiness with the product.

Evaluating MiCloud Connect and Competitors

MiCloud Connect Implementation

Make sure you ask which PoE switches are supported.
  • vendor

MiCloud Connect Training

Configuring MiCloud Connect

Just massively lacking in documentation.

MiCloud Connect Support

Solve my issues quickly and professionally.
Yes - We've only had to use support a few times, but those times were in the middle of the night, and they always solve the problem.

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