ShoreTel - a great product for any SMB
Justin Stumpf profile photo
Updated October 25, 2018

ShoreTel - a great product for any SMB

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Sky

Overall Satisfaction with MiCloud Connect

  • It's easily upgraded when a new version is released.
  • ShoreTel is great with expansion.
  • The SDK was key in deciding on a VoIP solution.
  • Newer versions are slightly behind the times in supporting things like Office, and 64bit OS.
  • I'd have to guess, but at least 100%
Cisco Call Manager.

Using MiCloud Connect

  • Total calling ability for the whole company, and at a great price.
  • The SDK allows for integration with our custom CRM.
We're heavily invested, and have a great overall happiness with the product.

Evaluating MiCloud Connect and Competitors

MiCloud Connect Implementation

Make sure you ask which PoE switches are supported.

MiCloud Connect Training

Configuring MiCloud Connect

Just massively lacking in documentation.

MiCloud Connect Support

Solve my issues quickly and professionally.
Yes - We've only had to use support a few times, but those times were in the middle of the night, and they always solve the problem.