Dynamics 365 is a must!
Software Version
On-Premise
Overall Satisfaction with Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
At my company, we use MS Dynamics 365 for a myriad of different applications and offerings. We use it to maintain a current list of contact information for current customers, as well as new leads and prospects who come in through our various business development programs. We also use it to process orders and generate quotes, using custom tools.
- Database
- Integration with Outlook
- Integration with ClickDimensions
- Integration with social media
- Ease of use
- User friendliness
- Customization
- If we lost our data, we would potentially go under
- Dynamics has provided us with a database of prospects
- Definitely worth the spend
The two are pretty similar platforms in that they're a CRM platform for storing customer data and using it to populate other forms and what not. I know the differences between the two are pretty small, and believe Salesforce offers basically the same functionality. We use it because we're able to host it on-prem.