Dynamics is a one stop shop to help all your business operations be more streamlined
October 21, 2019
Dynamics is a one stop shop to help all your business operations be more streamlined
Score 9 out of 10
Vetted Review
Verified User
Software Version
Online
Overall Satisfaction with Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
We use Dynamics 365 as our main CRM platform with our company. Dynamics is used by all departments within our organization. We utilize Dynamics for marketing, support tickets, sales, accounting. CRM and HR. Basically our entire business runs off of Dynamics. We have been able to streamline processes across all departments as a result of implementing Dynamics 365.
- Dynamics 365 being in the cloud is great since it reduced maintenance and is accessible throughout the world
- Dynamics is very customizable and can be tailored to your companies exact needs
- Great support for third party software providers that integrate into Dynamics 365
- Great automation features
- Would be great if you didn't have to have a staff member dedicated to just administrating Dynamics and
- Can be a pain to fix if something breaks since Dynamics can get extremely complicated
- The Reporting could use some improvements
- Wish it was cheaper
- Dynamics has been able to improve our overall business operations by streamlining business processes
- We are better able to serve our customer by better reporting and problem resolutions
- Having one platform for all of your business operation needs is a key selling point to Dynamics
Salesforce does not have the amount of customization and API integration as Dynamics does. To get the same functionality as Dynamics, Salesforce can become more expensive.