Microsoft Entra ID - The good and the bad told from a small business IT Manager
July 07, 2025

Microsoft Entra ID - The good and the bad told from a small business IT Manager

Kyle Bergeron | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Entra ID

We use Entra ID (Formerly Azure ID) to enable SSO (Single Sign on) internally (Keeper, Bamboo HR, etc) and to also enable domain password resets via the web to facilitate easier access after hours and on weekends.

Pros

  • SSO (Single Sign On)
  • Password reset integration with LDAP
  • Ability to access anywhere in the world

Cons

  • The interface is a little clunky
  • It is NOT always intuitive, almost needs and engineer to work
  • Single Sign On has allowed us to seamlessly integrate other applications into our Microsoft Sign on.
  • Outside of normal business hours password resets have saved me from getting up at 1AM to reset a password
  • Entra requires me to engage with a Specialized Engineer at times to understand in order to work with business needs, incurring extra costs.
We have our Identities on-prem. Our CEO doesn't like to have applications to have full cloud control. As a Defense Contractor, we have to be conscious of cloud based platforms and to keep it at a minimum to keep the data and business safe.
We have, we have used it to integrate with Keeper Password Manager and also for BambooHR application internally. Both of which are not Microsoft Products.
Keeper Password Manager is the only SaaS application we have that is using Entra.

The only on-prem app we have connected is LDAP.
Users are generally happier when they can reset their own passwords.

On the other side, users are met with frequent needs to use Multi-Factor Authentication - even after just providing Authenticator access on the same machine for the same application. I understand the security side of it, but it is a bit excessive.
Honestly, it was recommended from my MSSP to use. So nothing else was compared to it.

Do you think Microsoft Entra ID delivers good value for the price?

Yes

Are you happy with Microsoft Entra ID's feature set?

Yes

Did Microsoft Entra ID live up to sales and marketing promises?

Yes

Did implementation of Microsoft Entra ID go as expected?

No

Would you buy Microsoft Entra ID again?

Yes

Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), BambooHR®, SOLIDWORKS, Sourcetree, Google Workspace
As stated in the previous "does well" section, it handled SSO and Identity very well, but it is a bit of a labor to setup and understand how to administer. Microsoft likes to overly complicate the processes and make it to where you need an engineering degree to understand some of the settings and other areas that Entra does. It needs to be a slightly bit simpler to where normal mortals can work with it. When it works, it works. When it needs work, it can be a challenge, especially with the overly bloated Microsoft help KB's that are usually written as if you need a masters degree to figure it out.

Microsoft Entra ID Feature Ratings

Identity Management
8.1
ID-Management Access Control
9
ID Management Single-Sign On (SSO)
9
Multi-Factor Authentication
8
Password Management
9
Account Provisioning and De-provisioning
6
ID Management Workflow Automation
8
ID Risk Management
8

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