Great for user mailbox archive backups and downloads. No additional price, unless you want great value-added features like Litigation Hold.
Updated April 25, 2022

Great for user mailbox archive backups and downloads. No additional price, unless you want great value-added features like Litigation Hold.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Exchange Online Archiving

We are an IT consulting firm. Some of our clients in Hong Kong, in the legal, auditing, or financial industry, need to keep all email data (regardless of deleted or undeleted) for at least 7 years. Since we host all our clients' email services under Microsoft 365's Exchange services, this native solution does the job and closes the loop for us.

Pros

  • Great granular-level management and backup of all Microsoft 365 mailboxes
  • Content search and investigation of mailboxes without modifying a user's password (without the user knowing)

Cons

  • Setting the role to use e-Discovery is frustrating. Although you're the global admin, you must assign yourself the role of e-Discovery manager in order to use it. Not even e-Discovery admin.
  • Assigning yourself the role of e-Discovery manager successfully, but does not reflect immediately. So you still get permission issues when doing a content search. You have to wait until the permissions propagate before you can access content search. No warnings whatsoever from Microsoft's success message. I was scratching my head off.
  • e-Discovery downloads must use Edge or Internet Explorer. Chrome, Firefox, and other browsers won't work.
  • In-Place Hold or Litigation Hold requires Exchange Plan 2, which doubles the price of Exchange Plan 1. Exchange Plan 1 does not come with this function.
  • e-Discovery
  • Content search
  • Download the user mailbox archives as a PST file before deleting a user
  • Litigation Hold
  • Great investment. Basically the Microsoft Exchange Plan license (or equivalent) does all I need. It's only the configuration I have to perform.
It's a native solution, robust, and does my job well. Why do I need a paid third party product?

Do you think Microsoft Exchange Online Archiving delivers good value for the price?

Yes

Are you happy with Microsoft Exchange Online Archiving's feature set?

Yes

Did Microsoft Exchange Online Archiving live up to sales and marketing promises?

Yes

Did implementation of Microsoft Exchange Online Archiving go as expected?

Yes

Would you buy Microsoft Exchange Online Archiving again?

Yes

Native solution. No third-party integration is required. Rock-solid. Actually many features require no extra cost (unless you want to use In-Place Hold / Litigation Hold) If you use Microsoft 365's Exchange Plan, or other similar Microsoft 365 products, I don't see any reason why you should not use this.

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