Unreliable email service
March 17, 2020

Unreliable email service

Chirag Kathrani | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Software Version

Microsoft Office 365 (Cloud)

Overall Satisfaction with Microsoft Office 365

Overall, the pricing and packaging are admirable. My main reason for going for Outlook 365 was to have a reliable email service. My previous provider had issues and was looking for an email service provider. I was hoping Outlook 365 would not have those issues. with the matter of reliability am surely not impressed. Emails started having issues after some time. One of the team members has emails getting delivered to the mailboxes. Contact and support with the office support team took a good time but got resolved. It seemed they forgot to whitelist their own emails.
So we sent out emails to our clients again to make sure they reach. This works.
Now another 15 days down the line I am getting complaints from the customer that they scheduled an appointment via email and I never got it. I figured out a lot of our emails were not getting delivered. Spent some time with the support person they want the email message-ids of all emails that were not delivered. How would I get all those? I decided that it was time to move on. Still extremely excited with Microsoft Teams and have made it part of our company process with free SharePoint and other services on the cloud.
  • Lots of freebies like Sharepoint, OneDrive, and Teams.
  • Easy to set-up some good features needed but was easy set-up.
  • Outlook client is very convenient.
  • Calendar integrations well done. One of the best way to set-up meetings.
  • Disappointed by the reliability of email service for which I came for.
  • Customer service agent were trained but not experts and had to change a couple of times by opening the tickets again with different customer service.
  • Teams meeting don't have call-in or call-me options.
  • Teams showed the value.
  • Email unreliability became unbearable.
  • Customer service has limited knowledge.
Pricing is great when we consider the freebies that come with it. The office does not come bundled and is expensive for the subscription. But if you have to rely on email service it's not done well. I am sure the way they set us up may not be right but if we have to spend so much time with customer service and keep changing customer service it seems like Microsoft engineers have not done their job.

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I would recommend this for teams but would highly not recommend anyone to move email service as its extremely unreliable. Lots of important emails got missing. I thought it may be one or 2 trivial incidents but when it became consistently unreliable had to move on. I will keep some services for teams and SharePoint but not for emails.