Frustrated by it
July 27, 2020

Frustrated by it

Tom Hayes | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Microsoft Office 365 (Cloud)

Overall Satisfaction with Microsoft Office 365

It is used across the whole company. The idea is to have access to data from various sources and equipment. The documents are also shared with customers through One Drive. It’s a much easier and more secure way to transmit information. These documents are usually of MS Word or Excel formats, a well as videos. Some of the latter may be too big to send by email.
  • Price.
  • It is unreliable - often slow or hangs.
  • In both Excel and PowerPoint it often screws up the formatting when you download or use the desktop version from the cloud one. On Excel for example, dates are often reformatted or even changed.
  • Getting help for any issues is almost impossible, or at least soul destroying.
  • Constantly updating Word and Excel to make it even more counter-intuitive.
  • Often the files are inaccessible through the system thinking that these are currently being used by someone else - even when I am the sole user.
  • Often very slow response times - sometimes up to 8 minutes. This is not due to the native environment.
  • It removes the obsolescence that previously existed in buying desktop installed software.
  • It is universally used and easy to share data.
  • Like much software these days, it doesn’t seem to have been designed with the user in mind.
Support is provided on the basis of what’s cheapest to supply, rather than on quality and with barely concealed contempt for the customer. This is a perennial problem with the technology industry these days.

Do you think Microsoft 365 delivers good value for the price?


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If it was more reliable it would be excellent. It’s a great idea that has not been implemented well. I have been using Microsoft products for over 20 years and I sometimes wonder about their quality assurance.