Mindbody is the industry standard, but not flawless
February 27, 2020

Mindbody is the industry standard, but not flawless

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mindbody

Mindbody serves as the technology hub and software back-end for fitness and yoga studios to manage clients, sell packages, manage and update schedules, and to some extent as a CRM and email marketing software. My most common use of Mindbody is updating schedules, selling retail and class packages, and updating or inputting clients into the system.

Pros

  • Managing online schedule in browser and app form
  • Creating client profiles

Cons

  • Not intuitive — it takes time and training to work
  • Glitchy at times, with the system freezing or cancelling out
  • Increased ease of use for employees and customers
  • Increased visibility and marketing efforts
Mindbody is really the only system of its kind that is widely used by fitness and yoga studios. Its app is the industry standard for looking up and signing up for classes, so most students rely on it exclusively. If there were another viable alternative it would have to promise more ease of use and intuitive backend.

Do you think Mindbody delivers good value for the price?

Not sure

Are you happy with Mindbody's feature set?

Yes

Did Mindbody live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mindbody go as expected?

No

Would you buy Mindbody again?

Yes

Mindbody is best used by a fitness or yoga center with many classes daily and the need to manage students and memberships all in one place. It will also track hours taught instructors and the classes that each student takes. Individual trainers or professionals will likely not need the advanced features for a small studio or private practice and may find it more cumbersome than helpful.

Mindbody Support

When onboarding, Mindbody offers multiple setup calls with staff. The company continues to be accessible via support tickets and online chat throughout use. However, it does often take more time to work with the company staff to fix problems than it does to troubleshoot on your own or simply reset the system.

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