Good software for basic functions!
Updated September 11, 2024

Good software for basic functions!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mindbody

We use Mindbody for scheduling appointments and for billing. It's nice to have it all in one place. We used to use two different systems and so it was hard to know if someone was current or was delinquent or had expired. We have tried to do some marketing through Mindbody as well.

Pros

  • It ties the billing and scheduling together really nicely.
  • It's relatively easy to understand/user friendly.
  • Dashboard reports/access to data points is nice.

Cons

  • Billing can be kind of hard to understand and the way it pulls payments can be weird.
  • Doing inventory in Mindbody can be hard. The reporting isn't great.
  • The Marketing Suite isn't great. The email lists are not accurate and the wording to create the lists is very confusing.
  • If you have multiple time zones, it can be frustrating that they are put into different data shares and not a single sign-on.
  • It has increased our efforts to convert people into sales. Before, it was hard to manage who was a current client who had purchased something and who was coming in for free. It helps us keep track of that and selling where we need to.
  • The Marketing Suite not working has made it so we have had to look into other alternatives making that part useless since we have to pay for other add-ons/programs to do marketing.
I like that Mindbody ties together the scheduling and billing. It's nice that in order to checkout they have to have something available. This helped with making sure people had actually paid us before letting them leave our clinic. It was also nice to have the locations all in one. However, we wished they were under the same login instead of having them under separate data shares.

Do you think Mindbody delivers good value for the price?

Not sure

Are you happy with Mindbody's feature set?

No

Did Mindbody live up to sales and marketing promises?

No

Did implementation of Mindbody go as expected?

Yes

Would you buy Mindbody again?

No

If your needs are basic for billing and scheduling, this tool is excellent. It simplifies scheduling and provides insightful demographic data through its dashboard, which is invaluable for understanding your customer base. However, there's room for improvement in areas such as marketing and inventory management, where additional features could enhance its utility even further.

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