Mindflash - Very useful. Room to improve.
Nathan Hancock | TrustRadius Reviewer
December 29, 2016

Mindflash - Very useful. Room to improve.

Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

Advanced

Overall Satisfaction with Mindflash

Mindflash is our method of training our entire company. We require people to be on the phones at all hours, and we can't pull everyone off at the same time to conduct the same training. Mindflash helps us to solve that problem with video based training. Everyone gets the same information, and everyone can be held to the higher standards that come from this.
It is being used throughout our whole organization, we publish courses for different departments. We also publish courses for the whole company. It really is an ingenious way to get people trained effectively.
  • Organizing courses into series. If you have a set group of courses that you need groups to take (like every new employee) you can just assign these series and let them start at it.
  • Reports. It is nice to be able to see the progress people are at in the series or courses, and you can see at a glance, who failed and who passed.
  • Add-ins for courses. Their quizzes are simple to add and they help to get critical thinking into the training videos.
  • Admin: They only allow one admin account, which can be a headache. Instead of logging into my personal Mindflash I log into a shared user, that makes and assigns all the videos.
  • Agent UI: It isn't the prettiest UI and can be hard to navigate for beginners.
  • Certificates: The certificates for passing a course are just dumb. I have them all turned off and I could never see that being useful.
  • Overall training has improved.
  • We are able to grow rapidly and keep training costs down.
  • We are able to meet specific customer's needs a lot better
This is an alternate software that we have looked into, right now we don't have the need for the increased flexibility that Lesson.ly provides with learning from your mobile or tablet. We haven't seen a lot of those things as particularly useful for our current training methods, but we see the quality to be similar.
If you are in a situation like us where you can't meet with everyone at the same time, this type of product is perfect for you. It will help you to meet the training needs of your employees without expending a lot of man hours to train each individually on the same subject. I couldn't see something like this used in a 9-5 office space. If they improved the UI I think it could be used in a lot more situations that it would be more of a convenience for.