MindTouch is great!
Updated October 31, 2016

MindTouch is great!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

MindTouch Responsive

Overall Satisfaction with MindTouch

We currently use Mindtouch in order to provide "How-To" guides and updated information to our users for our software product. We have a team of trainers and consultants who act as subject matter experts in creating the Mindtouch content about our product. We have a content production specialist that approves the articles and oversees the organization of the content. We also have a marketing content specialist that is responsible for checking the actual content itself. Mindtouch address getting more information and help accessible to our users in a fast and easy way.
  • Contextual Search
  • Ease of Use for the end users
  • Ability for Users to respond to the articles
  • Linking feedback or ratings to a software enhancement process
  • Linking to a User Group/Community software
  • Documentation could be improved - onboarding wasn't that easy
  • MindTouch has had an affect on our number of support tickets filed
  • MindTouch has had an affect on how quickly we can respond to support tickets as we can now just simply place a link to the knowledge article.
We selected MindTouch for its ease of use, the SEO possibilities and the great staff.
MindTouch is great for knowledge articles. It's easy for users to navigate.

MindTouch Reliability