MindTouch is great!
Updated October 31, 2016
MindTouch is great!
Score 9 out of 10
Vetted Review
Verified User
Software Version
MindTouch Responsive
Overall Satisfaction with MindTouch
We currently use Mindtouch in order to provide "How-To" guides and updated information to our users for our software product. We have a team of trainers and consultants who act as subject matter experts in creating the Mindtouch content about our product. We have a content production specialist that approves the articles and oversees the organization of the content. We also have a marketing content specialist that is responsible for checking the actual content itself. Mindtouch address getting more information and help accessible to our users in a fast and easy way.
- Contextual Search
- Ease of Use for the end users
- Ability for Users to respond to the articles
- Linking feedback or ratings to a software enhancement process
- Linking to a User Group/Community software
- Documentation could be improved - onboarding wasn't that easy
- MindTouch has had an affect on our number of support tickets filed
- MindTouch has had an affect on how quickly we can respond to support tickets as we can now just simply place a link to the knowledge article.
We selected MindTouch for its ease of use, the SEO possibilities and the great staff.