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A great tool for organized documentation and contextual help tools!
October 23, 2017

A great tool for organized documentation and contextual help tools!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

MindTouch Responsive

Overall Satisfaction with MindTouch

MindTouch is extremely easy to use. It didn't take our team much time at all to learn how to utilize all of the features and use them to our advantage.
For the most part, the support we have received has been great. Our Customer Success Manager is always willing to hop on the phone with us to answer any questions or help explain new features. We did hit a small bump when we were assigned a new Customer Success Manager as she was not as readily available as our previous one but that has since been resolved.
We are currently utilizing MindTouch as a documentation center to teach our new and existing customers how to utilize our software. Documents currently include FAQ's as well as step by step walk-throughs of our platform. These walk-throughs include screenshots of our software to give our customers a better idea of how our software works. We have found that MindTouch is easily customizable and allows us to separate out documentation for our multiple user types. We have also enjoyed the contextual help tool which allows our customers to consume documentation based on the page they are viewing in our platform.
  • MindTouch helps to easily organize our help articles to ensure that our end user is receiving the proper information.
  • The MindTouch platform is extremely easy to navigate which reduces the turnaround time for our team to publish new material.
  • The editor tools supplied through MindTouch make styling our documentation a breeze.
  • The contextual help tool allows our customers to consume documentation based on the page they are viewing in our platform.
  • The Media Repository has proven to be difficult to use as the images typically become distorted.
  • The time our team spends creating documentation has decreased greatly with MindTouch.
  • The ease of use has allowed us to publish more documentation to ensure every aspect of our software is covered.
  • The documentation has allowed us to provide our customers with answers to their frequently asked questions which in turn has cut down on customer service hours.
I would recommend MindTouch to anyone who is looking to create and host their documentation for a product that has multiple types of users. Our business modal represents customers on the buy-side as well as the sell-side and we are able to easily organize documentation to service both types of users.