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MindTouch- easy to learn, easy to use
October 20, 2017

MindTouch- easy to learn, easy to use

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

MindTouch Responsive

Overall Satisfaction with MindTouch

It was easy to learn, easy to get started with and easy to use, even just periodically, without needing to re-learn. Once you have some common templates it is very simple to author content.
Have always been satisfied with the fast and knowledgeable responses. Support team is willing to teach me what to do instead of solving the problem for me. I appreciate that. On-Boarding resources and webinars are very helpful too.
Used to answer common customer questions globally. It reduces the amount of resources we need for support. We are moving from a high-touch customer support model to a low-touch model.
  • Easy to create articles
  • Easy to search for them from google
  • Easy to organize content in a way customers can find the topics they are interested in
  • Once in an information area it can be difficult to zero in on the article of interest. Additional filter options could be useful.
  • More templates
  • Better batch operations to simplify reorganization and restructuring of content
  • We have difficulty in measuring this. It would be helpful to have tools that provide better analytics to get at ROI, improvements in collaboration, etc. Need metrics.
Not Sure
Well suited if customers already know about it. Can be difficult to 'train' customers to use it as a first resource (instead of calling or chatting). Can be difficult to manage if there are thousands of articles. Easy to manage if there are hundreds. If content creation can be automated (even partially) this can be a good scenario.