Miro is the new way to perform collaborative process modeling workshops
May 09, 2025

Miro is the new way to perform collaborative process modeling workshops

Robert Beauregard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

I primarily use Miro to conduct process modeling workshops where we collectively define existing processes, redesign exisiting process, or design completely new processes. The tool is very user friendly so it makes collaborating on these types of workshops easy when working with groups that are not collocated.

Pros

  • BPMN 2.0 diagraming
  • Defining RACI tables
  • Collaborating in workshops with people who are not collocated

Cons

  • If Miro had the ability to define objects used in process models (such as a system or database) that could be called upon in other processes housed on other boards it would make it easier to ensure processes are referencing the same objects.
  • The ability to access a defined drop down list of predefined objects when created an object in a process model (mainly for software and databases)
  • The ability to use AI to map out relations between objects that have been defined in process models across multiple boards
  • Unfortunately, this has not been measured and I can't speak on it
I work with new users who have never had exposure to the tool in almost every workshop I leverage the tool in, and the users pick it up without any training upfront and are immediately able to participate.
The process modeling tool sets and the AI
Miro is so much more user friendly than our current process modeling software that we use to document our enterprise architecture, that users will trend twords using Miro and the results will not be transferred to our formal tool the majority of the time.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Highly suited for Project mobilization, strategy development sessions, SWOT analysis, conducting lessons learned workshops, conducting process modeling workshops of many types

Not suited for building out a dynamic layered documentation of a business' enterprise architecture but I see the potential for it to be able to.

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