July 15, 2015


Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with MS SharePoint

MS SharePoint is replacing a current product being used across the whole organization. SharePoint and Project Online allows us to track projects and tasks across various departments in a timely and consistent fashion.
  • Project plan templates that are built both manually and out of the box make the building of client sites and plans upon implementation exceptionally user friendly.
  • The project and task structure is also user friendly in regards to communication between various departments as well as employees.
  • Transitioning to MS Sharepoint and Project Online the entire company will be using primarily Microsoft products i.e. Excel, Word, OneNote and this allows for constancy and ease of communication.
  • The navigation between projects, project details, tasks, editing tasks, etc. is not simple/user friendly and there is a large learning curve.
  • Employee efficiency has been seen in regards to communication, there has not been any noticeable impact on customer service yet. But the large amount of meeting agendas and/or one-note's used are archived and transferred from employee to employee in a much more efficient manor.
We also had an advanced homemade web form used that was gradually becoming outdated and the upkeep was becoming too intense. This being said, the technical support from Microsoft SharePoint has been exceptional as well.
The use of all Microsoft products and communication throughout multiple departments is possibly the biggest strength, exponentially for a growing company - the product's scalability is exceptional. For smaller companies, the product may be too complex and less helpful as an investment.

MS SharePoint Support

The time lapse between identifying the issue and getting a final, ready to go, solution can sometimes be longer than desired when the product is in production and our daily operations depend on the products ability to perform correctly.
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Slow Resolution
We were unable to save the notes in tasks unless we hit three specific buttons in the correct order - therefore, we would have to train to this very carefully. However, upon bringing this bug to Microsoft they did not fight against the need for it to be resolved and were able to devise a suitable solution.

Using MS SharePoint

Aside from the user navigation and the training to get up and going the product provides a lot of advantages from a communication and storage standpoint.
Like to use
Well integrated
Unnecessarily complex
Requires technical support
Lots to learn
  • The import of project plans was straightforward once trained.
  • The navigation from a user standpoint was difficult to get the hang of and/or train to.