SharePoint Helps Get the job done
August 12, 2016

SharePoint Helps Get the job done

Veronica White | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with MS SharePoint

As a contractor our client currently uses SharePoint to automate the process of capturing, reviewing and approving data. SharePoint is also being used for housing data regarding training and it is also being used as a help desk solution.
  • SharePoint allows information to be accessible from a central location. A customer once stated that they had a huge binder of contact information and their clients would call them for the details in that binder. If these clients needed this information in different regions it would be impossible because no one was available to ask for this information. Also for the person finding the information they'd have to look through pages and pages of binders. I created a solution where all of this data was put into a SharePoint list and created ways for clients to be able to search for the information they needed.
  • SharePoint workflows can work wonders and make day to day work efforts a lot easier. For example, I have worked for an organization that used SharePoint as a help desk site. When I needed to contact users regarding a ticket it was often a nuisance to open up an inbox to correspond with them. I created workflows that had intimations so that I could customize the message going out to the customer. It made my work life easier.
  • Branding is a beast; even for those who have been web designers for years. I'd like to see this improved in the years to come.
  • The ability to create custom actions and have them appear in the ribbon if an InfoPath form is being used.
  • End users get their work done faster.
  • End users can find information faster.
SharePonit allows for document management and the creation of views whereas Google Drive has the similar features but you can't create different list views for contact or attach workflows to documents like you can with SharePoint.
SharePoint is great for intranet sites and collaborative sites. I don't think it's great for when end-users need to store loads of data/files and have to retain the data for over 5 years.

SharePoint Feature Ratings