Overall Satisfaction with MS SharePoint
As a contractor our client currently uses SharePoint to automate the process of capturing, reviewing and approving data. SharePoint is also being used for housing data regarding training and it is also being used as a help desk solution.
- SharePoint allows information to be accessible from a central location. A customer once stated that they had a huge binder of contact information and their clients would call them for the details in that binder. If these clients needed this information in different regions it would be impossible because no one was available to ask for this information. Also for the person finding the information they'd have to look through pages and pages of binders. I created a solution where all of this data was put into a SharePoint list and created ways for clients to be able to search for the information they needed.
- SharePoint workflows can work wonders and make day to day work efforts a lot easier. For example, I have worked for an organization that used SharePoint as a help desk site. When I needed to contact users regarding a ticket it was often a nuisance to open up an inbox to correspond with them. I created workflows that had intimations so that I could customize the message going out to the customer. It made my work life easier.
- Branding is a beast; even for those who have been web designers for years. I'd like to see this improved in the years to come.
- The ability to create custom actions and have them appear in the ribbon if an InfoPath form is being used.