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Passportal - A Serviceable Password Management Tool for MSPs
August 29, 2022

Passportal - A Serviceable Password Management Tool for MSPs

Steve Bailey | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with N-able Passportal

We currently use Passportal in our organization as our password manager for all customers. We also use it for most of our documentation collection as well as knowledge base articles.
  • Password Management
  • Documentation
  • Documentation
  • UI
  • Password Management
  • Documentation
  • It keeps our business more secure by providing encrypted password management
  • Our business runs more smoothly because passwords are readily available to our employees in a single secure place
To be honest, at this point I would like to switch to both LastPass for password management and IT Glue for documentation. Each of these products does a better job separately than Passportal does at both together.

Do you think N-able Passportal delivers good value for the price?

No

Are you happy with N-able Passportal's feature set?

No

Did N-able Passportal live up to sales and marketing promises?

No

Did implementation of N-able Passportal go as expected?

Yes

Would you buy N-able Passportal again?

No

Passportal is pretty good at password management. I'd like it to be as good as LastPass but it's not there yet in my opinion. Also, the documentation portion is not very user-friendly. It uses its own formatting for articles instead of just using Word.