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Successful Backups for 8 Years
May 03, 2022

Successful Backups for 8 Years

Harald Paier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with NAKIVO Backup & Replication

We use NAKIVO Backup & Replication for about 8 years for backups in our office, in the data center and for hosting clients. The product has evolved over time from a cheap and simple VMware backup solution to a backup suite providing a lot of options and features. We have successfully deployed instances of VMware backup, replication, WAN replication, O365 backup, physical workstation backup, replication to Amazon and multi-tenancy both for our company and for our clients.
  • Great support. Over time when we had issues they always went out of their way to provide satisfactory solutions.
  • Very easy to set up and use regardless of the size of installation.
  • A lot of active development, not only new features, but also improving stability and performance.
  • They try to get feedback from their userbase.
  • Back space requirements can grow unexpectedly if backups contain very volatile data (e.g. swap volumes, copy on write filesystems, ...). There is a space reclaim operation, which is a slow process, but this has been improved in the most recent update.
  • Performance issues with file level recovery on large file systems (> 1TB).
  • Backup-Replication.
  • Multi-Tenancy.
  • Starting VMs directly from backup.
  • ROI has been archived in months.
  • We are able to provide timely support to hosting customers backup needs.

Do you think NAKIVO Backup & Replication delivers good value for the price?

Yes

Are you happy with NAKIVO Backup & Replication's feature set?

Yes

Did NAKIVO Backup & Replication live up to sales and marketing promises?

Yes

Did implementation of NAKIVO Backup & Replication go as expected?

Yes

Would you buy NAKIVO Backup & Replication again?

Yes

I would recommend NAKIVO for almost all backup needs because of its scalability. The replication feature in virtual environments can be used as a protection against user error and ransomware attacks by using hourly snapshots and isolating the backup environment. Backup verification and replication can be a great tool for archiving regulatory compliance. In my opinion there is no reasonable use case for a purely physical environment.

NAKIVO Backup & Replication Feature Ratings

Enterprise Backup ()
Not Rated
Data Center Backup
8.8
Universal recovery
Not Rated
Instant recovery
9
Recovery verification
9
Business application protection
5
Multiple backup destinations
10
Incremental backup identification
10
Backup to the cloud
10
Deduplication and file compression
8
Snapshots
9
Flexible deployment
8
Management dashboard
8
Platform support
10
Retention options
10
Encryption
8

NAKIVO Backup & Replication Support

Over the years we had multiple support cases. All of them had been resolved to our satisfaction or at least as good as can be expected. Almost all of the cases had been answered within hours and closed within less than 3 days.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Since support on backup issues is usually needed outside of regular business hours we always select the 24/7 support option. We also recommend our customers to do likewise.
Yes - Usually bug reports are considered and acted on by the next available release.