NetBase review
August 14, 2015
NetBase review
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- listening
Overall Satisfaction with NetBase
Many different areas of Nespresso use it. I use it myself to do the listening of the brand. So I have a few words set in and I read daily what people say involving our brand. People from the Consumer Service area answer posts on Facebook or Twitter through this tool as well. The problem is that it doesn't bring us results from unpublished posts on Facebook (dark posts) and also it brings only few mentions from Instagram. It is good to monitor for crisis prevention, so we have lots of bad words configured on the tool and see a “bad” post as soon as it appears and try to solve the problem as quickly as possible to prevent it from having such a big impact.
- Integration across areas
- Prevent Crisis
- All your bigdata in the same place.
- Bring more results from Instagram.
- Bring comments from unpublished posts.
30 - They are mainly from the marketing area. They are from the consumer care, from the social media listening area and others related. They will construct the image of the brand with consumers or potential consumers, so as much information as quickly they have it, the brand will succeed on the proposal.
- More efficient consumer service.
- Reach the correct people that we have as our goal.
- Efficiency on doing the listening
It was contracted by a strategic manager team and I had no decision power at that time.
Quid Feature Ratings
NetBase Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Once I had a problem with a post and they helped me to configure the tool correct and include special characters to be successful my search and to get the correct results.