Netchex is a great Payroll and HR product with great customer service. Excel Reports are easy to create and is very user friendly
May 31, 2022

Netchex is a great Payroll and HR product with great customer service. Excel Reports are easy to create and is very user friendly

Lillie Singletary | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Netchex

Netchex is used for Payroll Services and also has great HR support functions and the excel spreadsheets are by far the best that I have used in several years. In the first couple of cases I had at the beginning of this year, the response time took way too long to get help. The response time on one case was 2 days. In the last several weeks Netchex response time has been getting better. Other than a couple of cases Netchex has been great and I would be happy to refer to another company.
  • Very knowledgeable on subjects ask
  • Customer Service does a great job
  • Cost is very affordable
  • Reports are easy to create in PDF or Excel
  • Response Time
  • Payroll
  • HR Support
  • Easy to understand and work with
  • Lower Cost Payroll Sevices
  • Employee Friendly
  • Great Excel Report For Labor Cost
Netchex customer services and access to create an excel report the way I want it was not offered by the other products in the past.

Do you think Netchex delivers good value for the price?


Are you happy with Netchex's feature set?


Did Netchex live up to sales and marketing promises?


Did implementation of Netchex go as expected?


Would you buy Netchex again?


Netchex has great excel reports. The report I can create could not be done with our last payroll service.

Netchex Feature Ratings

Pay calculation
Off-cycle/On-Demand payment
Not Rated
Direct deposit files

Using Netchex

22 - Admistration, Executives, Sales and Warehouse.
2 - Human Resources and Senior Accountant
  • Payroll
  • HR Support
  • Reports
  • Excel Reports
  • None at the moment
Easy to work with.

Evaluating Netchex and Competitors

Yes - Paychex. The customer service was very slow with answers to questions and the needed excel reports could not be created.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Cost and Usability
I would not change my evaluation and selection process.

Netchex Implementation

Implementation took some time but was pretty much error free.
Yes - Day 3: Kickoff Call
Day 7: Training and Company Design Call
Day 14: Provided Deductions, Direct Deposit, and Last Qtr's Completed Balances
Day 30: Ran A Mock Payroll
Day 40: Live With First Payroll
  • Verifing and Making Correction To Entries Entered In By Netchex.

Netchex Support

Excel Reports
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support cares about my success
Escalation required
Not sure of this question
Netchex helped resolved the 401K contributions which were incorrect with our last provider for a couple of years.

Using Netchex

Easy to use for all employees.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Feel confident using
Slow to learn
  • Reports
  • Employee Information: Adding, Changing and Terminations
  • OSHA Reporting
  • Payroll
Yes - Mobile Interface is great for all employees