Its only been a short time, but already impressed!
April 11, 2022

Its only been a short time, but already impressed!

Melissa Cross | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Netchex

We just recently switched from Paychex to Netchex and although it's only been a couple of weeks, I am extremely satisfied with Netchex. I have asked questions and needed assistance and got it within just several minutes.....unlike with Paychex where I would wait days for a response. I like the fact that I have a group of people that can help with my payroll issues instead of just one person. Each of my employees can access their own payroll information, or I can access it for them which eliminates the need for paper check stubs. The Netchex online portal is very user-friendly.
  • Online is very user friendly for the user and the account manager
  • They were able to deduct our HSA and deposit it into our HSA accounts. Paychex could never figure that out.
  • I do not like the fact that I have to click ok on that little box that pops up every time I do something. Just make it do you want to save...ok and do you want to submit payroll to Netchex...ok
  • Price
  • ability to deduct and deposit where needed
  • team of people Im able to contact regarding our payroll
  • we have only had netchex for less than a month
We have used Paychex and ADP. The customer service with Paychex was horrible. I was having an issue with our HSAs at the beginning of the year and asked them to fix it. Our last payroll with them was March 25th and that issue was still not resolved. ADPs customer service was better than paychex, but they were lacking in ability to explain things if we had any questions.

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We are a small company and do not need all the bells and whistles that some other companies need. We were paying triple with Paychex what we are paying now with Netchex and the customer service is exceptionally better! Paychex was unable to figure out how to deduct the HSA contributions from the employees and then deposit them into the employee's HSA accounts. Netchex was able to do this with NO PROBLEM! The reports that we need to be able to run are available and easier to find than with Paychex. I highly recommend using Netchex.

Netchex Feature Ratings

Pay calculation
Direct deposit files
Reimbursement management