#1 most frequent
United States of America
75.4%632 installations of 838
What is NetDocuments?
NetDocuments is a document management solution from the company of the same name in Lehi, Utah.
Categories & Use Cases
Media
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Screenshot of Save time and boost productivity by enhancing your enterprise search and making it that much easier for users to find the information they need across different documents locations.
Who Buys & Uses NetDocuments
#2 most frequent
Canada
6.0%50 installations of 838
#3 most frequent
Australia
5.0%42 installations of 838
NetDocuments Warning. Read before you buy.
Use Cases and Deployment Scope
We switched to NetDocuments when they bought Worldox. We were highly satisfied with Worldox, but were told that support for Worldox would be ending in the near future. We currently use as our Document Management System.
Pros
- Document security
Cons
- In my opinion, VERY Expensive. You can not find documents without OCR. OCR doubles your storage cost as they save the OCRd document as a second version.
- In my experience, very annoying latency, even when trying to preview documents. As a result, folks in my office often try to save locally as opposed to storing in the cloud.
- I orginally signed up for NDMax. However, it would only process one document at a time. I am not a transactional firm, so, in my opinion, this was essentially worthless.
Return on Investment
- Secure storage
Usability
Other Software Used
LawBase
Information turned into a single, accessible source of truth
Pros
- Maintains security and data backup
- Creation, editing and organizing documents
- Documents Versioning
- Audit trial of user activity
- Notifications for folders and documents
Cons
- The need for strong internet connection when backing up huge files
Most Important Features
- Industry-leading security
- Encryption of documents both in transit and at rest
- Organization of documents across folders and cabinets
Return on Investment
- Cuts down on duplicate work
- Reduced cost of paperwork
- Consistency in formatting documents
- Fast document storage
Alternatives Considered
Docuware Cloud
Other Software Used
MailerLite
After 11 Years... Still A Fan of NetDocuments
Pros
- The search feature is fantastic. It not only full text, but probabilistic search capabilities.
- It's reliable. Much more reliable than anything we could implement in-house.
- The UI is great.
- They are steadily improving the product\service, outpacing the competition.
Cons
- There is always room for improvement with e-mail management.
- Their support is pretty good, but it takes a little time to escalate when necessary.
- They need to close the gap with some of the functions in Box and Dropbox when it comes to sharing content.
Return on Investment
- NetDocuments has really saved us from hiring more people. The document management system is a core technology to any law firm. Our last DMS was an in-house system. It easily required the attention of half a FTE and offered a fraction of the functionality.
- NetDocuments has also been relatively easy for our employees to use. We have a high adoption rate and it allows for our employees (and third parties) to collaborate pretty well.
- NetDocuments offers any number of certifications -- e.g. ISO 27001, business associate agreements for HIPAA -- certifications that are required by some clients, that we could not possibly attain with an in-house system.
Alternatives Considered
OpenText ECM and iManage Work
Other Software Used
Skype for Business (formerly Lync)
How Does NetDocuments Stack Up In the Market?
Pros
- Providing limited access to specific documents to strategic partners outside your organization while maintaining security for the rest of your repository.
- Providing granular security to maintain ethical firewalls in situations where your organization represents competing interests
- Customer support is really good. All phone representatives are expert in the product and can provide real solutions without resorting to scripted responses. In addition, there is a vast consultant community with in-depth knowledge in a wide range of industries and markets.
- Transparency is a key ethos with NetDocuments, when they have a problem they are clear about what, where and why; and when it will be solved.
Cons
- Browser support needs improvement, there are too many ways your browser settings can create problems. While they provide good support for these potential difficulties, they need a better plug and play solution.
- Some pre-programmed out of the box workspace and profiles that can be deployed as a starting point to jump-start the rollout process for smaller organizations.
Return on Investment
- The only possible negative impact on ROI are two: One, you choose not to spend the dollars on infrastructure to make sure you have fast web access or Two, you do not provide enough training to your staff to ensure expectations are met when the product rolls out.
- My first roll out the planning was a little thin on the ground and users were not trained well enough and they kept trying to avoid the product. Once the training caught up with all the users the product was embraced.
Other Software Used
LexisNexis PCLaw, LexisNexis Time Matters, Rocket Matter, Microsoft Office 365
NetDocuments
Pros
- Searching: NetDocuments' searching capabilities put it on par with other legal search engines used for research and knowledge management purposes.
- Scalability: Despite the ever-increasing number of items stored in the repository, time searching is unaffected.
- Innovation: NetDocuments continuously looks for new solutions and updates their product regularly.
- Ease of Update: Because it is Web-based, updates to the software do not require local installation.
Cons
- Over-innovation: "New" isn't always "better." New features require business analysis to determine whether they actually benefit the organization.
- Quality Control: Updating code requires not only testing the new code, but regression testing the old code. Sometimes "enhancements" cause old problems with the old code. Once users get used to the way software works, it has to keep working. They may not care for something new, especially if it causes something old to stop working.
Other Software Used
Chrome River EXPENSE, Mimecast Secure Email Gateway, Jabber
