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Experience with NetSuite includes: User, Implementer and Support Rep
May 06, 2016

Experience with NetSuite includes: User, Implementer and Support Rep

Mary Lu Campbell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

NetSuite Mid-Market edition

Modules Used

  • AdvancedFinancials
  • Advanced Inventory
  • Recurring Billing
  • Revenue Recognition

Overall Satisfaction with NetSuite

We used NetSuite across the organization. We used the Case Management and Project Management modules were used most.
  • Configuration was fast and easy.
  • User Profiles were especially robust.
  • Customizing reports, searches and alerts made the workflow processes smooth.
  • NetSuite pushes out fixes every Thursday. We would walk in on Friday morning with surprise breaks!
  • The NetSuite in-house support team is weak. Our customers loved using our company because we were creative and reported solutions quickly.
  • NS has provided a very positive ROI.
N/A
NetSuite is pricey, but very robust. Its Outlook integration was clunky a year or so ago; I quit trying to integrate my emails through Outlook with NetSuite. Not sure if it has improved any.

NetSuite ERP Feature Ratings

7.5
Accounts payable
7
Accounts receivable
8
Subledger and Financial Process ()
Not Rated
7.0
Inventory tracking
7
Automatic reordering
7
Location management
7
9.0
Pricing
9
Order entry
10
Credit card processing
10
Cost of goods sold
7
Payroll Management ()
Not Rated
9.3
Dashboards
9
Standard reports
9
Custom reports
10
10.0
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
Project Execution Management ()
Not Rated
Procurement ()
Not Rated
Risk Management ()
Not Rated
Logistics ()
Not Rated
Manufacturing ()
Not Rated
Supply Chain ()
Not Rated
Product Lifecycle Management ()
Not Rated

NetSuite Implementation

Take some training courses.
  • Implemented in-house
Yes - CRM, then Sales Cycle and lastly Accounting.
Change management was a small part of the implementation and was well-handled - Let the Users do the testing. Management did not allow time for UAT, but it would have been helpful.
  • I was responsible for the first implementation as the NS Administrator (not in my position as a NS Implementer with a NS Partner) and I had no training. I was able to implement the system by reading the Help Notes. It was difficult and took a while, but it happened!!