Disappointed in NetSuite ERP
July 09, 2021
Disappointed in NetSuite ERP
Score 1 out of 10
Vetted Review
Verified User
Software Version
NetSuite Financials
Overall Satisfaction with NetSuite ERP
NetSuite ERP presented itself as the all-in-one solution ("you'll never need another platform over the next 10 years of your company's growth"). Untrue. Beyond simple ERP/accounting, NetSuite ERP is not efficient: we had to make thousands of dollars of extra investment to add Avalara (taxes/VAT), external consultants hours (recurring revenue configurations), payment gateway, and Salesforce (CRM) to do what NetSuite ERP promised it would do out of the box. I am disappointed beyond words with an implementation that dragged on for months, didn't deliver, and caused major stress and much extra work on our side.
- Highly customizable
- Homepage
- UX is everything but intuitive--complicated, heavy, linear. Users get lost.
- Some critical business processes are completely missing (e.g., sales tax/VAT)
- The app suite (library with external apps that integrate with NetSuite ERP) is very thin, poorly documented, and integration requires much additional work.
- Not an all-in-one solution; just an ERP. Everything else (CRM, taxes, invoicing, etc.) will be sold as an extra for above market pricing.
- None; four months of implementation.
- We had to invest more in Avalara, external consultants, and a decent payment gateway to manage our business processes.
- Salesforce CPQ (formerly SteelBrick)