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New Relic for real-time alerts
Updated February 28, 2023

New Relic for real-time alerts

Jon Shurtliff | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

New Relic for Web Apps

Overall Satisfaction with New Relic

We have used a couple of different tiers of New Relic. Our Dev Ops manager first used it to track all bugs, issues, and uptime, giving us alerts and warnings to help us proactively manage our applications. Now we use it more as a traffic monitoring tool, helping us know how our server is performing against traffic and demand.
  • Very thorough with alerts and emails.
  • Immediate responses to issues.
  • Provided a great weekly summary for traffic and issues.
  • Alert management was difficult at first -- you really get too many if you don't curate them.
  • The setup and fine-tuning took us a bit to figure out, but settled down after we normalized.
  • Reduced our downtime.
  • Warned us of impending problems.
  • Flooded my inbox with alerts at times.
We mostly use private virtual servers, but New Relic has performed well on that platform, giving us real-time results and alerts.
We hadn't moved to the cloud, so we haven't experienced this.
Dev Ops loved this tool at 3Form, because they were alerted when they were about to have issues.
They also used New Relic to know when they needed to add resources or beef up our servers for higher demand.
New Relic is more robust and has more dialed-in alerts.
When you need automated alerts and good traffic data, New Relic is a great tool. You definitely get what you pay for, and while New Relic is priced competitively, it gives a lot more than the free or cheaper solutions.

New Relic Feature Ratings

Using New Relic

4 - Our Dev Ops lead as well as our programmers and Director of IT use New Relic.
2 - We use New Relic as a hands-on tool for our Developers and Dev Ops team to enable them to see the uptime of the platform and any new developments with recently released code.
  • Track Uptime
  • Alert us about Outages
  • Measure Site Performance
  • We keep New Relic busy by tracking metrics before and after code launches
  • Probably need to roll it out to more people in the organization for them to get the same benefits
It's a great tool that has been super useful.

There are always other technologies being developed, so I keep it at an 8 to allow us to investigate these.