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New Relic

New Relic

Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
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Overview

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

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Recent Reviews

Single source of truth

9 out of 10
August 31, 2023
Incentivized
NR is used as a monitoring and optimisation tool at our organisation. It integrates with several of our key other services such as AWS and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Employee in Information Technology
Information Technology & Services Company, 1-10 employees
Verified User
Engineer in Information Technology
Retail Company, 1001-5000 employees
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Pricing

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Free (Forever)

$0

Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud
per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud
per month per event (after first 1000 free events per month)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is New Relic?

New Relic offers cloud APM for application engineers, supporting observability and source of truth for engineers so they can make decisions with data across their entire software stack and the software life cycle.

There are an estimated 25 million engineers in the world across more than 25 distinct functions. Engineers can use New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. New Relic provides a platform that is built and sold as a unified experience, offering access to a secure telemetry cloud for metrics, events, logs, and traces; full-stack analysis tools; and predictable user-based pricing. New Relic boasts one of the industry’s largest ecosystems of open source integrations, so engineers can use New Relic alongside their other favorite applications.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie
In this video, the TrustRadius team is going to share with you some of the top log data management tools: New Relic, Splunk Log Observer, and LogicMonitor. These tools are great for enterprise log management.

New Relic Integrations

New Relic Competitors

New Relic Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

New Relic Downloadables

Frequently Asked Questions

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Dynatrace, Datadog, and AppDynamics are common alternatives for New Relic.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of New Relic are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(299)

Attribute Ratings

Reviews

(1-25 of 126)
Companies can't remove reviews or game the system. Here's why
March 12, 2024

My experience with New Relic

Verified User
Employee in Information Technology
Information Technology & Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
New Relic allows real-time visibility into the entire transaction journey, from the frontend user interface to backend databases and third-party integrations. The team can utilize features like distributed tracing to map the flow of transactions across microservices. With this comprehensive understanding, they swiftly identify a database query inefficiency and optimize it.
November 01, 2023

Powerful Tool With Overly Complicated UI

Verified User
Director in Product Management
Retail Company, 51-200 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you have technical resources on staff, then New Relic might be a good choice depending on what you're looking for. If you're looking to do one simple thing (like track JS errors), then there might be a better solution out there. New Relic is for highly technical users who are looking to do a wide variety of things.
October 12, 2023

Boost Productivity and Efficiency with Performance Analysis Software

Ratnesh Chandak | TrustRadius Reviewer
Ratnesh Chandak
Member of Techincal Staff
Axio (Financial Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
New - relic is well suited if you want to analyse the performance of your services and you want to improve it. Integration with multiple services with same account gives a clear picture of flow of your APIs if you have micro-service architecture.
New-relic is less appropriate when you want to do logging of your system. As it does not emits every single calls.
September 11, 2023

Best APM solution for full-stack web developers

GS
Greg Smith
Lead Developer
Lightbulb Digital (Computer Software, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Any web dev would find New Relic useful. The application performance monitoring and transaction tracing tools let you identify the root causes of a slow web site or application and give you the opportunity to fix any bottlenecks.

I can't think of a scenario where New Relic is not appropriate - I use it on every web site I develop and manage.
September 06, 2023

New Relic - get to the root of the problem quickly

Verified User
Manager in Information Technology
Computer Software Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's the one tool that helps a DevOps engineer optimize their app and hosting environment with fast feedback from near real time data. The graphs make it easy to share data with developer and system administrators and facilitates collaboration. We can identify a DB query that can be made more efficient or determine if a database server needs to be upsized without trial and error.
August 31, 2023

Single source of truth

Verified User
Manager in Corporate
Information Technology & Services Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great for e-commerce - you can stream in all your event data from multiple places into a single source of truth which helps to reduce time when investigating issues and allows for a clear view of everything that is happening within the domain. Linked to this it helps be able to troubleshoot problems in one place which previously would have to be reviewed and analysed across multiple systems and tools.

The visulaisation tools also make it great to be able to explain issues to more novice or business users and do clever dashboards to spot anomalies or highlight potential issues.
June 07, 2023

One of the Best Tools for Full Stack Monitoring

Verified User
Engineer in Engineering
Telecommunications Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
New Relic is best suited if you are looking for one point solution for monitoring all your instances and application under one umbrella, it will provide you options to monitor approximately everything on every side of your application you can think of. It will be costly and not much help if you are looking for very deep-dive monitoring of one particular feature like logging or synthetics.
March 23, 2023

360 degree solution for your application and infrastructure monitoring

Aman Makwana | TrustRadius Reviewer
Aman Makwana
DevOps Engineer
Freecharge (Information Technology & Services, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Our product is used by vast amount of users and also users are getting increased also we have large numbers of infrastructure involved to run this giant system we have manny servers, 4 to 5 kubernetes clusters, databases, 2 public clouds so in order to achieve the excellence in infrastructure side new relic has helped us in many ways we don’t have to open the public cloud console and along with it 2 or 3 other tabs to view the resource utilisation by new relic we can view our entire infrastructure under one hood, also their utilisation, alerts, logs, uptime control all can be done from the same tool only.
March 22, 2023

An SRE swiss army knife

Tommy Harke | TrustRadius Reviewer
Tommy Harke
VP, Engineering
Vault Health (Hospital & Health Care, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Wanting to have a developer friendly application that is highly extensible to help monitor and ensure high application availability, I believe New Relic is the best in class. As teams grow and if you want all engineers to have access to New Relic the pricing can get very expensive and would require working with your account rep to try and get a contract in place that fits business needs.
March 02, 2023

Excellent Performance Monitoring

Verified User
Engineer in Information Technology
Telecommunications Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
New Relic does an excellent job of generating visualizations of your data, and providing dashboards of that data. There are a number of instances where we've had to write our own scripts to generate content sent to New Relic because the agent doesn't natively understand certain applications, logs, etc.
March 02, 2023

Acquia site monitoring tool

Verified User
General Manager in Information Technology
Non-Profit Organization Management Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited for monitoring our Acquia website. We have not tried it on any other internet-facing service. Probably overkill for any internal sites or servers as it monitors too many parameters and may be cumbersome to manage. The management interface is too cluttered and cannot be customized to only monitor deployed agents. Maybe I do not know how to do that.
March 01, 2023

Help understand your application and also allocate better your infrastructure resources

Willian Molinari | TrustRadius Reviewer
Willian Molinari
Full-stack freelancer developer
Intervac (Internet, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I would use New Relic on every new Rails application I build. I can see how useful it is and I've been doing that for years now. When you have multiple applications and want to understand what is going all between all of them, New Relic is also a great choice. You can "tag" the request and New Relic will create a map for you.
March 01, 2023

New Relic in my day-to-day

Christian Mijares | TrustRadius Reviewer
Christian Mijares
Technical Lead
Adobe (Consumer Services, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
New Relic is more than welcome [as a part of] all the monitoring activities, it has a good variety of solutions to deliver whole monitoring and aim the support teams with proper data to find effective solutions to the issues. I don't have a scenario where this is less appropriate.
February 28, 2023

A University's perspective on New Relic

Verified User
Manager in Information Technology
Education Management Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Our University predominantly uses it for monitoring web applications which it is well suited for. We also use it for API monitoring, but this does not provide any "Browser" data (which is to be expected). By combining the Browser, APM, and Infrastructure components of New Relic, UniSA has high visibility of any potential issues with any web applications and API's.
February 24, 2023

NewRelic: What an amazing monitoring tool!

Verified User
Engineer in Engineering
E-Learning Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
From my perspective, NewRelic can help when you need to met SLAs within your organization. In our use case, having a multi-tenant infrastructure, we monitor the apdex score metric and we have configured some thresholds for that metric and alerts when its value is under those defined thresholds. There were sometimes where the infrastructure was not alerting, but an application was (with a low adpex score). In those cases, it was nothing related with databases, servers, or any other resource, but it was a specific client configuration.
On the other hand, from our point of view, it wouldn't be suitable for monitoring infrastructure. In our case we use many built-in AWS services to monitor several components of our AWS resources, among with CloudWatch custom metrics.
February 21, 2023

New Relic continues to be the tool of choice for APM and Metrics

Piyush Goel | TrustRadius Reviewer
Piyush Goel
Senior Vice President - Engineering
Capillary Technologies (Computer Software, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well Suited
  • Works well for elastic demand on the infrastructure - scaling up/down works seamlessly.
  • Architectures that need APM, metrics (application and infrastructure) together. This gives the best value of their products.
  • UI Monitoring capabilities still need work.

  • Less Suited
  • Architectures that already have tools like Prometheus configured. The value for New Relic won't shine in such use-cases.
  • If the volumes of data transmitted to New Relic exceed 5-10TB per day. The costs will exorbitant in such scenarios.
November 05, 2022

New Relic - The Versatile Monitoring Tool.

VR
Vishal Ranjan
Senior Storage Administrator
Viacom (Media Production, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
New Relic has been an integral part of suiting all our monitoring requirements. With New Relic, we have been able to monitor all the servers in our environment, which consist of both windows and Linux machines. New relic has been playing a very vital role in getting our AWS instances under monitoring as well for the likes of AWS FSx, S3, Storage gateway, etc. While there is a wide range of usability of New Relic, we do have a lot of on-prem storage devices that don't allow any external software to be installed; hence we are not able to use New relic for monitoring them.
July 21, 2022

Value of money with New Relic APM

Verified User
Vice-President in Information Technology
Internet Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
New Relic is well suited for Microservices and Kubernetes-based applications as it has finer support for service discovery and distributed tracing. It has also had a native agent for Kubernetes which discovers the health of all running nodes and pods.
New Relic could be improved for mobile apps and logs though these are their recent offerings
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