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TrustRadius
New Relic

New Relic

Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
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Overview

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free (Forever)

$0

Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud
per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud
per month per event (after first 1000 free events per month)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is New Relic?

New Relic offers cloud APM for application engineers, supporting observability and source of truth for engineers so they can make decisions with data across their entire software stack and the software life cycle.

There are an estimated 25 million engineers in the world across more than 25 distinct functions. Engineers can use New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. New Relic provides a platform that is built and sold as a unified experience, offering access to a secure telemetry cloud for metrics, events, logs, and traces; full-stack analysis tools; and predictable user-based pricing. New Relic boasts one of the industry’s largest ecosystems of open source integrations, so engineers can use New Relic alongside their other favorite applications.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie
In this video, the TrustRadius team is going to share with you some of the top log data management tools: New Relic, Splunk Log Observer, and LogicMonitor. These tools are great for enterprise log management.

New Relic Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Dynatrace, Datadog, and Splunk AppDynamics are common alternatives for New Relic.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of New Relic are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 138)

End-to-end monitoring and automation for efficiency and performance gain

Rating: 8 out of 10
April 30, 2025
AJ
Vetted Review
Verified User
New Relic
3 years of experience
It is perfect for observing our energy platforms during high-load situations, such as grid demand spikes, or our real-time ingest of sensor data, allowing us to respond in real time to anomalies. And it’s a good way to monitor API performance in client dashboards, too. But it’s not as conducive for low-budget/low-code work or deep customization that doesn’t get ample development support given its complexity and expense.

Good value for money easy to set up.

Rating: 8 out of 10
April 16, 2025
It is great if you want something light for log collection, API and web app performance monitoring. Out of the box it can collect slow API traces and slow database logs. If you need to analyze larger logs, steer away. Support for golang is bleak and so is the trace analysis and collection for Node Js. Event loop blocks will also be just visible like an Application code lag without any specific mention.

Very powerful solution for infra monitoring that doesn't keep you up at night

Rating: 8 out of 10
March 04, 2025
SC
Vetted Review
Verified User
New Relic
3 years of experience
1. Monitoring server health - make sure New Relic tracks all necessary metrics and reports on them so the DevOps team can act on them and fix them timely so there are no downtimes or unexpected surprises.
2. Monitoring MySQL, nginx, and php-fpm metrics, to make sure web apps work correctly.
3. Investigating performance issues in production (easier said than done but New Relic gives you the tools).

New Relic Powerful Optimizer in Performance

Rating: 9 out of 10
April 16, 2025
AY
Vetted Review
Verified User
New Relic provide a deep monitoring and tracking which helps the team to quickly respond to the performance problem. The automated real time detection, alerting and customized dashboard and infrastructure monitoring are a key features of the platform. Though the pricing of the platform is a key problem for the users especially for small scale businesses.

Our cost to serve customers dropped dramatically having one single place to view application performance and find errors or problems.

Rating: 10 out of 10
April 16, 2025
Vetted Review
Verified User
New Relic
4 years of experience
New Relic was super easy to implement and very easy to use and navigate. Before NR we had log files all over the place on different windows VMs, was horrible to manage. But now we have them in one central place that we can query, review and monitor.
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