New Relic

New Relic

Customer Verified
Top Rated
About TrustRadius ScoringScore 8.4 out of 100
Top Rated
New Relic
Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
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Overview

Recent Reviews

An All in One Solution

9 out of 10
March 05, 2022
New Relic helps with collecting data from any source, along with troubleshooting issues around front-end or back-end issues and CPU …
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Verified User
Team Lead

New Relic - Worth the Price

7 out of 10
February 28, 2022
We use it to monitor the server resources like CPU, RAM, Disk, network, etc. On top of that, we also use logging and APM features to …
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Verified User
Employee

Opinion of a regular user

8 out of 10
January 19, 2022
I use New Relic in order to monitor and follow KPI about our application. Particularly, this allows us to detect performance issues.
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Verified User
Manager

New Relic experience

9 out of 10
January 18, 2022
Our company uses the New Relic for the monitoring and alerting initially. But along the way, as the New Relic keeps increasing the number …
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Verified User
Manager

Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Award Top Rated 2020
TrustRadius Award Top Rated 2019

Reviewer Pros & Cons

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Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employees
Verified User
Manager in Information Technology
E-Learning Company, 10,001+ employees

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Pricing

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Free (Forever)

$0

Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud
per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud
per month per event (after first 1000 free events per month)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is New Relic?

New Relic One is a comprehensive cloud-based observability platform built to help customers create more perfect software. It includes:

  • Telemetry Data Platform: Collect, explore, and alert on all metrics, events, logs, and traces from any source with a managed, open, and unified telemetry database. Out-of-the-box integrations for open-source tools are present to enable easy setup, and to eliminate the cost and complexities of hosting, operating, and managing additional monitoring systems or data stores. With all telemetry data in one place, users can investigate unknown unknowns with confidence.

  • Full-Stack Observability: Visualize, analyze, and troubleshoot an entire software stack in one connected experience. Stop switching between disparate tools, frantically trying to stitch data together to figure out what went wrong. Boasting rich analytics and a curated user experience, Full-Stack Observability aims to surface the context teams need to quickly pinpoint and resolve problems across infrastructure, applications and end-user experience faster.

  • Applied Intelligence: Detect, understand, and resolve incidents faster with AIOps capabilities that aim to reduce alert noise and find insights in the data that would often go unnoticed without machine learning.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie

New Relic Downloadables

New Relic Integrations

New Relic Competitors

New Relic Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Comparisons

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Frequently Asked Questions

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

What is New Relic's best feature?

Reviewers rate Support Rating highest, with a score of 7.6.

Who uses New Relic?

The most common users of New Relic are from Enterprises (1,001+ employees) and the Computer Software industry.

Reviews and Ratings

 (254)

Ratings

Likelihood to Renew (10)

7.3
73%

Usability (5)

5.7
57%

Availability (2)

10.0
100%

Performance (2)

8.0
80%

Support Rating (7)

7.6
76%

Implementation Rating (9)

6.8
68%

Product Scalability (1)

8.0
80%

Reviews

(1-25 of 111)
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April 26, 2022

New Relic: One-Stop Solution for All Your Monitoring Needs

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

New Relic is best suited when it comes to onboarding as it provides monitoring in an environment. With its extensive API and well-placed feature, it works smoothly when incorporated in a script or any third-party application. We have managed to onboard monitoring for 20+ applications at a go and establish integration between service management tools so that alert flow can be converted into the incident for better operational management.
March 31, 2022

New Relic's APM Feature Is a Game Changer For Ruby on Rails

Verified User
Engineer in Engineering
Health, Wellness and Fitness Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.
March 05, 2022

An All in One Solution

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

New Relic is done well when it comes to the need for a solution that is flexible, whether it be for APM, distributed tracing, infrastructure, workloads, synthetics, and service level management. New Relic doesn't stop at only being one type of observability platform, but also has a good level of auto-telemetry for Kubernetes and is powered by a VM-construct. Also, New Relic may be less suited for those who may not need all of these components, even if it is worthwhile to get.
February 22, 2022

One of the Best Tools for Full Stack Monitoring

Verified User
Engineer in Engineering
Telecommunications Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

New Relic is best suited if you are looking for one point solution for monitoring all your instances and application under one umbrella, it will provide you options to monitor approximately everything on every side of your application you can think of. It will be costly and not much help if you are looking for very deep-dive monitoring of one particular feature like logging or synthetics.
February 18, 2022

Strong service but UX requires improvement

Yaniv Vararu | TrustRadius Reviewer
Yaniv Vararu
Director, Quality & Processes
Wochit (Computer Software, 51-200 employees)
Score 6 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

New Relic is well suited for gathering the logs from all of our servers, later on enabling [us] to query them (also in real-time) for debugging purposes. It's also built for helping [to monitor] our servers and comparing stats backward in order to see the trends in our servers' performance.
February 17, 2022

New Relic - get to the root of the problem quickly

Verified User
Manager in Information Technology
Computer Software Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It's the one tool that helps a DevOps engineer optimize their app and hosting environment with fast feedback from near real time data. The graphs make it easy to share data with developer and system administrators and facilitates collaboration. We can identify a DB query that can be made more efficient or determine if a database server needs to be upsized without trial and error.
January 24, 2022

Great tool for tracking performance and monitoring your application

Verified User
Engineer in Engineering
Automotive Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

New Relic is really useful when we need visibility and monitoring for our application. Especially when there are issues on our page, our dashboards are able to capture these errors and it helps us debug our application quickly.
January 22, 2022

New Relic is an insurance policy for revenue

Verified User
Manager in Information Technology
Retail Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

New Relic is well suited for eyes on monitoring of live systems, in our case a high transaction eCommerce platform giving across the board metrics on throughput, errors, infrastructure performance, and distributed system performance. Its log ingestion and presentation is not as good as saying Splunk is, particularly for querying but could have more potential if it could be tied to its error analytics and alerting, that would be game-changing.
January 21, 2022

Solid Product for Full Stack Observability

Verified User
Engineer in Engineering
Information Technology & Services Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

New Relic is a great tool and a great alternative for any engineering team who would like to understand what is going on with their APIs. It can monitor backends and frontends which is great. Alerting is hard to configure but works well. Integration with other products is a plus.
January 20, 2022

New Relic makes my team's life easier!

Verified User
Engineer in Engineering
Information Services Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Great for quickly and easily setting up server-side, client-side monitoring of node/.net applications; could use some improvements in the Alert policy management feature-set, especially with the integrations of third-party vendors such as OpsGenie
January 18, 2022

New Relic experience

Verified User
Manager in Information Technology
Consumer Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

New Relic has so many great features that would be helpful but it come with an expensive price tag. If your company only needs some part of it, I do recommend choosing the less pricey one or just building your monitoring system using open source. But if your company growth is doing great and you want to improve by having visibility in each aspect of your system and integrating with business needs, New Relic is the way.
January 17, 2022

New Relic For Performance Testing

Verified User
Engineer in Information Technology
Banking Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

For testing or production live monitoring purposes, it's sufficient to use New Relic for general monitoring and reporting. But for deep-dive analysis or tracking its strength needs to be further improved, and some additional features might need to be added. Alerting is good enough for our own testing activities.
January 17, 2022

Easy to start, hard to continue

Verified User
Engineer in Engineering
Computer Software Company, 5001-10,000 employees
Score 3 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

You can come a long way with open source alternatives, that don't have the same monetary impact. It depends on familiarity - if you have no prior experience in monitoring New Relic is extremely fast and easy to get started with. If in a company where some previous alternatives exist, you might be better of extending those.
January 17, 2022

A Must Have Tool for Software Developers or DevOps!

Meraz Haque | TrustRadius Reviewer
Meraz Haque
Technical Lead
Hanes Brands Australasia (Retail, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

A must-have tool for [businesses that] have lots of traffic and would like to monitor how [the] system is performing during high busy times. Great on tracing down an issue from [a] server/backend perspective. The browser tool is great as well for capturing JS-based errors but it doesn't capture all errors. It captures 9 out of 10 issues in most cases but some of the hard ones are not captured here (ie. operating system level error which doesn't reach to New Relic system and dies before that).
January 17, 2022

Well done New Relic!

Verified User
Team Lead in Engineering
Insurance Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

New Relic is well suited for complex applications with microservice architecture, this is where the Trace ID feature, dependency overview and APM can pay off. It might be less appropriate for simple or monolith applications. Client-side browser error logging is somewhat hard to integrate without much overhead on the client side.
January 15, 2022

Excellent Performance Monitoring

Verified User
Engineer in Information Technology
Telecommunications Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

New Relic does an excellent job of generating visualizations of your data, and providing dashboards of that data. There are a number of instances where we've had to write our own scripts to generate content sent to New Relic because the agent doesn't natively understand certain applications, logs, etc.
January 14, 2022

The benefits of using New Relic with front end apps

Ítalo Daldegan de Oliveira | TrustRadius Reviewer
Ítalo Daldegan de Oliveira
Front-end web developer
Hotmart (Education Management, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

For backend applications NewRelic is the best monitoring tool I had use. So for the propose of monitoring ECS or EKS pod and application NR provide a very great solution with a very good range of tools. Helping a lot in problem investiation about the app health and erros that happen.
January 12, 2022

New Relic - Your Monitoring Partner

Verified User
Engineer in Information Technology
Retail Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Provides quick APM out of the box with little configuration needed. Once you have Distributed tracing-enabled linking of transactions, errors and logging happen automatically and make it easier to troubleshoot issues or understand what is going on at that time.
November 08, 2021

New Relic: Pros and Cons from real experience

Verified User
Engineer in Engineering
Information Technology & Services Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

For a simple use case, like monitoring the overall server's health, New Relic will be well suited for this task as it required minimal configuration and many important signals already come out of the box. It also has New Relic Query Language which is a SQL-like language that is very easy and intuitive to use. This can be set up to capture a simple metric of your application however if your use case needs to capture somewhat more complicated metrics, you may need to spend a lot of time figuring out how to do that in New Relic. The dashboard is easy to set up but it doesn't support parameterization from the user's input so you may need to do cut-and-paste to apply the same dashboard for all different environments/configurations that you interested in