Single source of truth
August 31, 2023

Single source of truth

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

NR is used as a monitoring and optimisation tool at our organisation. It integrates with several of our key other services such as AWS and helps development and support teams keep on top of their applications through the monitoring options and alerting / notification features. Lots of great visualisation options and customisation abilities to make it fit exactly what you do at your company. It helps us reduce MTTR and often catch issues before they become incidents which is very valuable for a company like ours when any amount of downtime can have a big knock on effect to our customers.

Pros

  • Monitoring / observability
  • visulaisation
  • huge set of integrations

Cons

  • I'm not involved but apparently the pricing model isn't great
  • Helped improve our MTTR
  • Helped to improve monitoring by reducing false positives
New Relic is used by developers and support teams at our organisation - Splunk is used more in security monitoring by our SecOps team - not sure how they might compare doing the same job

Do you think New Relic delivers good value for the price?

Not sure

Are you happy with New Relic's feature set?

Yes

Did New Relic live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of New Relic go as expected?

I wasn't involved with the implementation phase

Would you buy New Relic again?

Yes

Great for e-commerce - you can stream in all your event data from multiple places into a single source of truth which helps to reduce time when investigating issues and allows for a clear view of everything that is happening within the domain. Linked to this it helps be able to troubleshoot problems in one place which previously would have to be reviewed and analysed across multiple systems and tools.

The visulaisation tools also make it great to be able to explain issues to more novice or business users and do clever dashboards to spot anomalies or highlight potential issues.

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