New Relic - get to the root of the problem quickly
Updated September 06, 2023
New Relic - get to the root of the problem quickly
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with New Relic
New Relic is primarily a DevOps tool that helps us identify issues in our web app. We use it optimize our hosting environment and code. It saves us lots of time by pinpointing where the bottlenecks are in our website performance.
- UI organizes data in a relevant and easy understood way.
- Installed agent is easy to configure and maintain.
- Agent is lightweight and consumes few server resources.
- Licensing plans keep changing.
- Longer data history would be nice.
- Reduce software deployment time.
- Allow more learning cycles on new software releases.
- Pinpoints bottlenecks and allows us to focus on areas to fix.
Allow DevOps, software and sysadmin teams to gather around the same data and determine solutions in a timely manner. Customers value our quick response time to issues and demonstrate incremental improvements in performance.
New Relic helps us understand how apps we developed performed in the cloud vs. on premise or in a test enviroment. This allowed for quick iterative improvements and means to measure them quickly.
We have other monitoring tools but we use New Relic to diagnose what the issue are for a complicated multi-tier website that depends on other services. Sometime the problem is not in our code or hosting environment but a third-party service is having issues that is causing our app to suffer. With New Relic we can see quickly where the issue is.
Do you think New Relic delivers good value for the price?
Yes
Are you happy with New Relic's feature set?
Yes
Did New Relic live up to sales and marketing promises?
Yes
Did implementation of New Relic go as expected?
Yes
Would you buy New Relic again?
Yes
Using New Relic
10 - DevOps. Software developers and those that maintain the apps while running in production.
2 - Software developers and lead developers who understand the overall architecture and can optimize the environment or the app to reduce bottlenecks
- App tuning
- troubleshooting
- ongoing support
- first pass at code/app optimization
- additional datapoint for runtime monitoring
- App Optimization
- Post Deployment health monitoring
- identifying bottlenecks for improvement
Evaluating New Relic and Competitors
- Cloud Solutions
- Ease of Use
Easy to install agent, clean UI and easy to build dashboards
Evaluate more vendors
New Relic Implementation
- Implemented in-house
Change management was minimal - Having the right tools can make operations more efficient.
- Understanding the UI
New Relic Training
- No Training
I never felt training was necessary. All the features were easily accessible and understood. Documentation was there if I needed it.
Configuring New Relic
Configure a dashboard with the items you're more interested in e.g. SQL Queires
No - we have not done any customization to the interface
No - we have not done any custom code
New Relic Support
| Pros | Cons |
|---|---|
Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success | None |
No. Never saw the need and could not justify the expense.
Using New Relic
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using | Lots to learn |
- installing the agent
- configuring logs
New Relic Reliability
Integrating New Relic
Relationship with New Relic
pricing
Can always get a hold of someone by email
Upgrading New Relic
Yes - Agent updates were easy to deploy and starting sending data back to servers quickly. Never had to undo a new agent release
- less resource usage on server