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New Relic - get to the root of the problem quickly
Updated February 17, 2022

New Relic - get to the root of the problem quickly

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with New Relic

New Relic is primarily a DevOps tool that helps us identify issues in our web app. We use it optimize our hosting environment and code. It saves us lots of time by pinpointing where the bottlenecks are in our website performance.
  • UI organizes data in a relevant and easy understood way.
  • Installed agent is easy to configure and maintain.
  • Agent is lightweight and consumes few server resources.
  • Licensing plans keep changing.
  • Longer data history would be nice.
  • Reduce software deployment time.
  • Allow more learning cycles on new software releases.
  • Pinpoints bottlenecks and allows us to focus on areas to fix.
Allow DevOps, software and sysadmin teams to gather around the same data and determine solutions in a timely manner. Customers value our quick response time to issues and demonstrate incremental improvements in performance.
New Relic helps us understand how apps we developed performed in the cloud vs. on premise or in a test enviroment. This allowed for quick iterative improvements and means to measure them quickly.
We have other monitoring tools but we use New Relic to diagnose what the issue are for a complicated multi-tier website that depends on other services. Sometime the problem is not in our code or hosting environment but a third-party service is having issues that is causing our app to suffer. With New Relic we can see quickly where the issue is.
There's nothing like New Relic. pingdom has an APM module but it lacks the detail of New Relic. Datadog's strength is measuring the hosting infrastructure rather than the app itself. Sometime you need APM to see what your app is doing.

Do you think New Relic delivers good value for the price?

Yes

Are you happy with New Relic's feature set?

Yes

Did New Relic live up to sales and marketing promises?

Yes

Did implementation of New Relic go as expected?

Yes

Would you buy New Relic again?

Yes

It's the one tool that helps a DevOps engineer optimize their app and hosting environment with fast feedback from near real time data. The graphs make it easy to share data with developer and system administrators and facilitates collaboration. We can identify a DB query that can be made more efficient or determine if a database server needs to be upsized without trial and error.