New Relic - get to the root of the problem quickly
Updated September 06, 2023

New Relic - get to the root of the problem quickly

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

New Relic is primarily a DevOps tool that helps us identify issues in our web app. We use it optimize our hosting environment and code. It saves us lots of time by pinpointing where the bottlenecks are in our website performance.

Pros

  • UI organizes data in a relevant and easy understood way.
  • Installed agent is easy to configure and maintain.
  • Agent is lightweight and consumes few server resources.

Cons

  • Licensing plans keep changing.
  • Longer data history would be nice.
  • Reduce software deployment time.
  • Allow more learning cycles on new software releases.
  • Pinpoints bottlenecks and allows us to focus on areas to fix.
Allow DevOps, software and sysadmin teams to gather around the same data and determine solutions in a timely manner. Customers value our quick response time to issues and demonstrate incremental improvements in performance.
New Relic helps us understand how apps we developed performed in the cloud vs. on premise or in a test enviroment. This allowed for quick iterative improvements and means to measure them quickly.
We have other monitoring tools but we use New Relic to diagnose what the issue are for a complicated multi-tier website that depends on other services. Sometime the problem is not in our code or hosting environment but a third-party service is having issues that is causing our app to suffer. With New Relic we can see quickly where the issue is.
There's nothing like New Relic. pingdom has an APM module but it lacks the detail of New Relic. Datadog's strength is measuring the hosting infrastructure rather than the app itself. Sometime you need APM to see what your app is doing.

Do you think New Relic delivers good value for the price?

Yes

Are you happy with New Relic's feature set?

Yes

Did New Relic live up to sales and marketing promises?

Yes

Did implementation of New Relic go as expected?

Yes

Would you buy New Relic again?

Yes

It's the one tool that helps a DevOps engineer optimize their app and hosting environment with fast feedback from near real time data. The graphs make it easy to share data with developer and system administrators and facilitates collaboration. We can identify a DB query that can be made more efficient or determine if a database server needs to be upsized without trial and error.

Using New Relic

10 - DevOps. Software developers and those that maintain the apps while running in production.
2 - Software developers and lead developers who understand the overall architecture and can optimize the environment or the app to reduce bottlenecks
  • App tuning
  • troubleshooting
  • ongoing support
  • first pass at code/app optimization
  • additional datapoint for runtime monitoring
  • App Optimization
  • Post Deployment health monitoring
  • identifying bottlenecks for improvement
It's valuable tool and helps us locate problems quickly. It's more efficient than wading through lines of logs

Evaluating New Relic and Competitors

  • Cloud Solutions
  • Ease of Use
Easy to install agent, clean UI and easy to build dashboards
Evaluate more vendors

New Relic Implementation

Read through documentation to properly install the agent.
Change management was minimal - Having the right tools can make operations more efficient.
  • Understanding the UI

New Relic Training

I never felt training was necessary. All the features were easily accessible and understood. Documentation was there if I needed it.

Configuring New Relic

Configure a dashboard with the items you're more interested in e.g. SQL Queires
No - we have not done any customization to the interface
No - we have not done any custom code

New Relic Support

ProsCons
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
None
No. Never saw the need and could not justify the expense.

Using New Relic

I'm able to find the information I want quickly. Drilling down to see the details of my app bottleneck is as simple as two clicks
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Lots to learn
  • installing the agent
  • configuring logs

New Relic Reliability

Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
Never observed an outage
Always responsive. Never observed slow page loads

Integrating New Relic

Relationship with New Relic

Account manager always gave options on pricing and service level changes.
Never really needed to reach out to account manager as we're pretty happy with the service
Can always get a hold of someone by email

Upgrading New Relic

Yes - Agent updates were easy to deploy and starting sending data back to servers quickly. Never had to undo a new agent release
  • less resource usage on server

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