NEXGEN Asset Management: Powerful yet Straightforward
March 29, 2022

NEXGEN Asset Management: Powerful yet Straightforward

Deena Malone-Collom | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • NEXGEN Mobile
  • NEXGEN 311

Overall Satisfaction with NEXGEN Asset Management

We primarily use NEXGEN as a work order management system and to track timekeeping. We are using the NEXGEN 311 portal to request service internally between departments. NEXGEN allows us to keep the history of an asset through preventive and corrective work orders Reporting on this history helps us to make decisions on the life of that asset and the labor involved with its upkeep.
  • Preventive maintenance scheduling
  • Vertical asset hierarchies by class and location
  • Allows customization of asset attributes through User Defined Fields
  • Allows multiple editing of work orders, service requests, and inspections to populate commonly used fields quickly.
  • Offers timely and helpful support assistance.
  • Grid view for assets and allowing multiple editing
  • Save As on a Standard Report to create an Adhoc report that would allow you to customize it without having to recreate the whole report.
  • Have an inspection form fire with a PM
  • NEXGEN allows us the ability to keep our preventive maintenance organized and on schedule, which is imperative for compliance.
  • The integration with other software programs has been a smooth process.
  • The ease in which you can roll up the cost to an asset is an important feature and NEXGEN does a nice job of it.
I have had very positive feedback from the supervisors and field personnel regarding how easy it is to use NEXGEN. With a few workflow reference documents, end users are able to use the system at a very high level. As they learn the software, they continue to see possibilities within their departments/divisions to add new functionality and more powerful data collection to their work processes.
The customization options, ability to link work orders and service requests, ease of use, preventive maintenance module, knowledge base, and support are far superior compared to the other asset management software used previously. The ability to request a future enhancement for a feature in NEXGEN is also a nice service provided.

Do you think NEXGEN Asset Management delivers good value for the price?


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Did NEXGEN Asset Management live up to sales and marketing promises?


Did implementation of NEXGEN Asset Management go as expected?


Would you buy NEXGEN Asset Management again?


NEXGEN accommodates a workforce that has varying levels of technological skills. It is intuitive and user-friendly. Setting up preventive maintenance is easy to do. Editing and adjusting the schedule takes no time at all. I had one preventive maintenance schedule set up for multiple pump stations and the supervisor asked me to change it so each pump station had its own PM schedule. Using the save as a feature allowed me to quickly add the additional PMs.